Title: Part-Time Guest Operations Generalist

State Role Title: Retail Specialist I

Hiring Range: $17.00/Hour

Pay Band: 2

Agency: The Science Museum of Virginia

Location: Broad Street Station

Agency Website: https://smv.org/

Recruitment Type: General Public - G

Job Duties

The Science Museum is currently seeking genuinely friendly or over-enthusiastic individuals with energetic and hospitality-focused personalities to join our Guest Operations team. The Museum is looking for individuals who are comfortable interacting with strangers, making eye contact, all while maintaining an upbeat personality and displaying a visible smile to serve our guests.

In this dynamic position, you will be the face of the museum, welcoming guests at the front desk, Gift Shop and Concessions area. Ensuring every visitor enjoys a smooth, engaging, and informative experience is your top priority. Staying up to date on all of our exhibitions, programs, and events in order to share your knowledge and enthusiasm with guests of all ages.

Please note that this is a part-time position and hours will vary each week based on operations but no more than up to 29 hours a week on average with a maximum of 1500 hours in a 12-month period. No state benefits are provided. Interested candidates must apply at https://jobs.virginia.gov/

Minimum Qualifications

The ideal candidate brings energy, friendliness, and a strong passion for delivering excellent guest experiences. Applicants must have at least one year of experience in customer service, retail, hospitality, or another guest-facing role and be comfortable actively engaging with strangers using a visible smile, eye contact, and clear, friendly communication. Strong interpersonal and communication skills are required, along with the ability to handle cash, give change, and operate point-of-sale systems. Candidates should be able to work confidently both independently and as part of a collaborative, team-oriented environment. An interest in science, museums, or education is a plus. Availability to work weekends, holidays, and occasional evenings is required.

Additional Considerations

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. If the position is an open until filled recruitment; the position will remain open for a minimum of 5 workdays or until the position is filled. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. The RMS website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices.

The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities. Reasonable accommodations are available upon request.

As a V3 (Virginia Values Veterans) employer the Science Museum Welcomes Veterans to apply! We provide hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume.

Selected candidate(s) must successfully pass a criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

The Science Museum will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Human Resources

Phone: 804.372.3766‬

Email: hr@smv.org

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.