Title: DLQA Supervisor (East Henrico CDL Location- Sandston, VA)

State Role Title: Compliance/Safety Officer IV

Hiring Range: $63,252 - $72,739

Pay Band: 5

Agency: Department of Motor Vehicles

Location: Sandston, VA.

Agency Website: www.dmvnow.com

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a DLQA Supervisor at the East Henrico CDL location in Sandston, VA. The DLQA Supervisor is responsible for overseeing driver licensing audits, ensuring compliance with state and federal standards, and supervising DLQA Examiners. This role includes performing audits of third-party testers, training DMV staff, and managing driver licensing processes. The position ensures the integrity of DMV's testing operations, directly contributing to public safety on Virginia’s roads.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Experience managing a team of Examiners and ensure operational compliance with DMV standards
• Comprehensive knowledge of driver licensing laws and regulations, including state and federal standards (e.g., AAMVA, CDL)
• In-depth understanding of fraud detection and prevention techniques
• Strong communication and interpersonal skills for effectively managing staff and resolving issues with third-party testers
• Proficiency in conducting detailed audits and evaluations of driver licensing programs and third-party testers
• Problem-solving skills to address discrepancies in testing or audits and resolve operational challenges

Additional Considerations

• Extensive experience in regulatory compliance or quality assurance within transportation or government agencies.
• Proven experience overseeing driver licensing exams

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dvm.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.