Title: Business Readiness Specialist

State Role Title: Prog Admin Specialist III

Hiring Range: $95,000-$106,000

Pay Band: 6

Agency: VA Information Tech Agency

Location: VA Information Technologies

Agency Website: https://www.vita.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as a Business Readiness Specialist with the Customer Experience Division.

The Business Readiness Specialist supports the Customer Experience directorate by improving the customer experience in the delivery of VITA's IT products and services, as well as its governance and oversight functions.

The specialist provides awareness and education on current and future products, services and governance to VITA's customers.

This role analyzes technology changes to the infrastructure platform to determine the potential impact to customers and works to improve the acceptance of new or expanded services, as well as the eventual retirement of those services or products.

The Business Readiness Specialist works cross-functionally with various stakeholders across VITA and the IT service platform to produce enterprise communications and supporting documentation for customer audiences.

Join VITA at The Boulders in Richmond, VA, where innovation meets impact! As the Commonwealth’s leading IT agency, we’re connecting, protecting, innovating, and powering Virginia’s digital future through collaboration, creativity, and purpose. Our team thrives in a vibrant, customer-focused environment that values growth, accountability, and forward thinking — all while making technology work for every corner of Virginia.

Minimum Qualifications

The Business Readiness Specialist is required to possess:

Extensive experience writing clear and concise communications across a number of formats and in support of a variety of audiences.

Extensive experience with proven ability to create newsletters, service catalog descriptions, job aids, training resources, knowledge base material, and/or other customer-facing documentation.

Extensive experience with enterprise technology solutions and capable of translating technical technology capabilities into benefits for an end user audience.

Extensive experience planning and hosting training and customer engagement events (Service Fairs, Town Hall, and information sessions).

Extensive experience in organizational change management, stakeholder engagement, and customer outreach.

Extensive knowledge of leadership skills to manage stakeholder expectations, meet deadlines, and facilitate both stakeholder and executive meetings.

Extensive experience and advanced skills in the use of using Word, PowerPoint, Excel, MS Office 365, MS Teams, MS Planner.

Extensive knowledge of interpretation and application of federal, state laws/regulations and/or experienced in creating accessible content that meets diverse audience needs and regulatory standards.

Additional Considerations

Knowledge of IT Service Management principles (e.g., ITIL) and governance frameworks.

Experience with IT Service Management platforms such as ServiceNow.

Experience working in a government or public-sector environment.

Certifications: ITIL Foundation, Prosci Change Management, PMP.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible for one (1) day telework.

Applicants must consent to a fingerprint background check.

The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.

State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to “Your Application” in your PageUp account to check the status of your application for this position. The decision to interview an applicant is based on the information provided in the application and/or resume.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.

VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Contact Information

Name: VITA Human Resources

Phone: Recruitment@vita.virginia.gov

Email: Recruitment@vita.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.