Title: Infrastructure Supplier Management Director

State Role Title: Info Technology Manager II

Hiring Range: $160,000 - $185,000

Pay Band: 7

Agency: VA Information Tech Agency

Location: VA Information Technologies

Agency Website: https://www.vita.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as an Infrastructure Supplier Management Director with the Infrastructure Supplier Management Division.

VITA provides information technology infrastructure services to support Virginia’s executive branch agencies’ missions using the Multi-Sourcing Integration (MSI)/Service Integration and Management (SIAM) model and the Information Technology Infrastructure Library (ITIL) framework.

The Director of Infrastructure Supplier Management is responsible for relationship management, contract management, performance management, service management, service strategy, the governance model, and transitioning suppliers into and out of the ecosystem.

This position will also:

Set the strategic direction for enterprise IT service delivery to ensure reliable, secure, and scalable technology services that support organizational priorities.

Establish governance structures to oversee service providers, ensuring performance accountability, risk mitigation, and continuous improvement across all IT services.

Direct the planning, execution, and evaluation of service delivery initiatives, balancing operational stability with innovation and modernization.

Lead service integration efforts across internal teams and external suppliers to deliver seamless, end-to-end IT services.

Build and maintain strong executive partnerships, providing clear insights into service performance, risks, and opportunities.

Develop and mentor high-performing teams, setting clear expectations and fostering a culture of accountability and service excellence.

Champion continuous service improvement by leveraging performance metrics, customer feedback, and industry best practices.

Ensure compliance with applicable policies, standards, and service management frameworks.

Join VITA at The Boulders in Richmond, VA, where innovation meets impact! As the Commonwealth’s leading IT agency, we’re connecting, protecting, innovating, and powering Virginia’s digital future through collaboration, creativity, and purpose. Our team thrives in a vibrant, customer-focused environment that values growth, accountability, and forward thinking — all while making technology work for every corner of Virginia.

Minimum Qualifications

The Infrastructure Supplier Management Director is required to possess:

Extensive experience leading IT service delivery and supplier relationship management for a complex organization serving multiple operating units, locations, and missions.

Extensive experience working with multiple stakeholders, facilitating collaboration and consensus on plans, policies, and initiatives at the strategic, tactical, and operational levels.

Considerable knowledge of the principles and practices in the areas of strategic IT and service delivery, large dollar supplier and contract administration, delivery management, service level management, transitioning suppliers, service delivery and service lifecycle management and project management.

Considerable knowledge of how IT infrastructure services impact executive branch agency missions and how these services maximize business value.

Considerable knowledge of large organization financial procedures and budgeting.

Extensive experience tracking and solving Information Technology problems.

Extensive skills in oral and written communication as it pertains to technical information, interpreting complex data, and providing informed analysis.

Extensive experience managing teams providing or overseeing information technology services.

Considerable experience working with all levels of management, executives at the highest levels of government, and private sector partners.

Considerable experience working within the ITIL framework and the MSI/SIAM model.

Additional Considerations

Project management certification is desirable.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible for one (1) day telework.

Applicants must consent to a fingerprint background check.

The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.

State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to “Your Application” in your PageUp account to check the status of your application for this position. The decision to interview an applicant is based on the information provided in the application and/or resume.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.

VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Contact Information

Name: VITA Human Resources

Phone: Recruitment@vita.virginia.gov

Email: Recruitment@vita.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.