Title: Collections Representative (multiple hires for multiple departments)

State Role Title: Financial Services Spec I

Hiring Range: Commensurate with Experience

Pay Band: 4

Agency: Department of Taxation

Location: Main Street Center

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Taxation is seeking Collections Representatives to join our dynamic Collections Unit. In this role, you’ll play a vital part in maintaining compliance and resolving delinquent tax liabilities for businesses and individuals and/or court debts—while delivering exceptional customer service.

What You’ll Do

As a Collections Representative, you will:

Answer inbound calls from taxpayers/debtors regarding delinquent individual/business taxes, court debt or Offer In Compromise.

Verify tax liabilities or court debts, clarify tax laws, and resolve cases in a production-oriented call center environment.

Assist taxpayers/debtors by researching accounts using an automated collection and case management system.

Ensure compliance through administrative legal collection actions such as:

Lien releases and adjustments

Establishing official payment plans

Handle inquiries related to wage and/or bank levies and/or Offer In Compromise.

Progress from individual income tax cases to business tax cases, with potential opportunities for in-person field collections work.

Progress from Debtor and Employer inquires to Court Clerk inquiries, with potential opportunities to transition to Individual Income Tax Collections.




This position will be located at either the MSC office located at 600 East Main Street, Richmond, VA or the Westmoreland Office located at 1957 Westmoreland Street, Richmond, VA.


For this role, there is a 12 week initial training period. During the training period, the schedule is Monday – Friday 8:15am – 5:00pm.


After the 12 week initial training period, you will be eligible for a hybrid schedule of two telework days per week and 3 days in the office. That schedule is Monday and Friday telework and Tuesday – Thursday in office.


Remote or hybrid work requires separate care arrangements for dependents.


The anticipated hiring salary for this position is commensurate with experience up to $44,192.



As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.



At Virginia Tax…

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, but we are also the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance. 

What we do matters. So do you.

Minimum Qualifications

Microsoft Office experience to include basic troubleshooting of common computer software programs

Basic math and the ability to analyze financial information through researching accounts to determine the appropriate course of action for collecting in a fast-paced, high volume call center environment

Effectively communicates to include written communication with customers in a professional, courteous and tactful manner

Knowledge of call center etiquette and skilled in resolving problems in adversarial situations

Experience researching accounts utilizing an automated collection, accounting or case management system in a fast-paced call center environment

Additional Considerations

Basic knowledge of Virginia State tax laws, rules and regulations including knowledge of forms, filing requirements, legislative updates and legal collection techniques such as third party liens and memorandums of lien

Prefer progressive work experience in collections, customer service, and or sales in fast-paced call center environment

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.

The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.

Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3610.

Virginia Tax participates in E-verify.


Consideration for an interview is based solely on the information within the application.


 In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: 804-786-3608

Email: hroffice@tax.virginia.gov