Title: Equipment & Applications Specialist (NOC) DSP00428

State Role Title: Info Technology Specialist I

Hiring Range: Negotiable and Commensurate with Experience.

Pay Band: 4

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

About the Position:
The Virginia State Police (VSP) is seeking to hire an Equipment and Applications Specialist in our Network Operations Center (NOC) in our Communications Division at our Administrative Headquarters in North Chesterfield, Virginia. The job duties for this position include but are not limited to:

• Monitors the health of the STARS and VSP Networks to identify potential problems and perform appropriate corrective measures to ensure continuity of the communications systems throughout the Commonwealth.
• Provides technical assistance and support to users of Virginia Criminal Information Network (VCIN), LIVE SCAN, Department issued MDT’s and iPhone’s throughout VSP.
• Authenticate users and reset network and VCIN (Open Fox) passwords upon request.
• Resets MDT and iPhone passwords.
• Ensures that documentation of daily operations is maintained.
• Ensures that the performance of technical and complex duties follow standard procedures and guidelines.

About the Agency:
We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitors of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

Minimum Qualifications

Knowledge:

• Of networking and telecommunications equipment, processes, and systems.
• Of VCIN and NCIC.
• Working knowledge of Microsoft Office applications to include Word, Access, Excel.

Skills:

• In the use of computers.

Ability:

• To use network management platforms.
• To monitor multiple automated systems; to investigate system alarms; to assess environmental conditions; and to determine the correct response or course of action necessary.
• To monitor and maintain operational policies and procedures to ensure IT security.
• To diagnose and resolve equipment and software problems or notify the appropriate repair personnel within established time requirements.
• To provide technical assistance and support for incoming calls, using proper telephone manners and etiquette.
• To perform structured telephone dialog to determine computer related problems.
• To interpret computer problems and provide instructional information.
• To visualize a problem or situation and think abstractly to solve.
• To Communicate effectively and professionally with others using good direction and voice volume to listen and obtain correct information and relay important information.
• To work independently and as a member of a team.
• To communicate effectively orally and in writing in English.

• Requires Virginia Criminal Information Network (VCIN) certified, which requires either United States citizenship or a lawful permanent resident of the United States and eligible for naturalization.
• VCIN Level A Certification is required to perform the duties of this position and must be obtained within three months of hire.
• Must be able to work in 24/7 operation with scheduling flexibility as required.
• High School Diploma or GED equivalent.

Additional Considerations

• Advanced knowledge or experience in MS Office applications as well as computer operations and problem resolution are preferred.
• Prior experience in public safety communications is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on February 18, 2026. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Talent Acquisition & Employee Relations Section of the Human Resources Division at civilianemployment@vsp.virginia.gov.

It is the policy of the Department of State Police (the Department) that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

This policy shall be adhered to in all facets of Departmental employment practices. It does not permit the lowering of bona fide job requirements, performance criteria, or qualifications in order to give preference to any state employee or applicant for state employment based on the above prohibitions.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

(V)alor (S)ervice (P)ride

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.