Title: Infrastructure Engineer (Hybrid Schedule)

State Role Title: Salary Non-Specified

Hiring Range: 104,000-115,000

Pay Band: UG

Agency: Virginia Retirement System

Location: Virginia Retirement System

Agency Website: www.varetire.org/careers

Recruitment Type: General Public - G

Job Duties

The Infrastructure Engineer works closely with other Infrastructure Engineers, IT and Security personnel to troubleshoot and maintain VRS’ infrastructure assets. This position requires the ability to analyze, troubleshoot and resolve highly complex issues within VRS’ infrastructure. The Infrastructure Engineer role will assist in designing, implementing and supporting VRS infrastructure with a security and operational mindset. This role will be responsible for maintaining and supporting Windows Server VMs in a Nutanix virtual environment and Azure cloud computing.

• Recommends and implements new technologies to support VRS’ business initiatives.
• Partners with IT Security to remediate vulnerabilities and ensure all assets are secure.
• Monitors and maintains enterprise Managed File Transfer infrastructure.
• Provides subject matter expertise on Remote Access solutions, including Citrix DaaS and BeyondTrust.
• Continuously improves processes and documentation for Infrastructure assets.
• Maintains technical expertise and knowledge within BigFix Endpoint Manager.
• Supports VRS business services by fulfilling requests and resolving incidents in documented SLA timings; as well as following all change management processes.
• Ensures security solutions, policies, and procedures effectively respond to threats to our data and endpoint infrastructure.
• Assists in streamlining project requirements, creates test and implementation plans, as well as identifies potential gaps to ensure successful project delivery.
• Identifies automation opportunities in daily tasks utilizing PowerShell or other scripting languages to automate repeatable tasks.
• Balances operational and project related activities, ensuring timely and accurate delivery.
• Delivers service requests through an ITIL based Service Management process.
• Participates in required after hours and weekend work as a member of an on-call rotation and as situations arise.
• Completes other related tasks and projects as assigned.

Minimum Qualifications

• Bachelor’s degree in computer science, information systems, or closely related field.
• Five (5) years of experience in technology operations and project delivery, including extensive experience with Microsoft Server, remote access solutions, server patch management, system security, and Nutanix hyper-converged infrastructure or an equivalent combination of education and relevant experience.
  

Additional Considerations

• Knowledge of system administration processes and best practices, the ability to learn new technologies, and the ability to assist others in learning new technologies.
• Understanding of the interoperability of systems.
• Demonstrated ability to troubleshoot complex technical issues, problem resolution abilities, and customer service skills.
• Excellent verbal and written communication skills, and the ability to prepare complex documents, including general and detailed design specifications.
• Ability to conduct research; gather data; compile results; solve problems; design and develop solutions; analyze complex processes; comprehend complicated materials and documentation.
• Ability to prioritize own work activities with minimal guidance and coaching and to complete complex projects independently with minimal oversight and direction. Ability to manage competing priorities to meet goals.
• Ability to ascertain and meet customer expectations; solve technical problems through discovery and analysis with minimal guidance; develop and manage detailed and accurate work plans and appropriately communicate work plan risks and impacts to management; and provide, maintain, and follow technical documentation.
• Ability to interact and work effectively and independently in a fastpaced team environment where priorities can rapidly change.
• Ability to manage complex technology projects.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VRS is unable to provide sponsorship for this position now or in the future. Applicants must have authorization to work in the United States without the need for sponsorship now or in the future.

The current hybrid schedule for technology employees is 3 days onsite (Tuesday, Wednesday and Thursday) and 2 days remote (Monday and Friday). All employees must be able to work the current hybrid schedule and report to the office as needed on designated remote days.

Contact Information

Name: Human Resources

Email: careers@varetire.org

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.