Title: Food Service Director

State Role Title: Food Service Manager III

Hiring Range: $72,494 - $100,042

Pay Band: 4

Agency: Dept Behavioral Health/Develop

Location: Catawba Hospital

Agency Website: https://dbhds.virginia.gov/facilities/catawba/

Recruitment Type: General Public - G

Job Duties

Department Leadership & Operations
• Direct and oversee daily operations of the Food and Nutritional Services Department to ensure efficient, timely, and accurate meal service.
• Monitor workflow and adjust staffing patterns based on census levels, operational needs, and budget constraints.
• Develop, revise, and implement a four-week menu cycle that meets Recommended Daily Allowances (RDA) and nutritional standards.
• Collaborate with clinical staff to review nutritional concerns and provide guidance and support.
• Ensure proper food preparation, delivery timelines, and adherence to departmental procedures.
• Maintain department cleanliness through established daily and weekly sanitation schedules.
• Implement systems to ensure food safety and sanitation compliance, including monitoring temperatures, dishwashing sanitation, food labeling, and allergy protocols.
• Uphold and model the organization’s Code of Conduct.
Staff Management & Development
• Interview, hire, and onboard department staff.
• Address personnel concerns, coach employees, and foster a positive and cohesive work environment.
• Mentor supervisors and support problem-solving among team members.
• Recognize and encourage positive employee performance and professional growth.
• Coordinate staff training, educational modules, and in-service programs.
• Promote open communication regarding roles, responsibilities, and operational improvements.
• Ensure workplace safety awareness and encourage reporting and resolution of safety concerns.
Leadership & Organizational Collaboration
• Communicate clearly and effectively across all levels of the organization.
• Promote teamwork, accountability, and a shared commitment to service excellence.
• Utilize emotional intelligence, cultural awareness, and conflict resolution techniques to build trust and maintain a respectful workplace.
• Lead by example while empowering staff leaders and encouraging initiative.
Fiscal Management
• Develop and submit the annual departmental budget to executive leadership.
• Identify opportunities to optimize staffing, equipment, technology, supplies, and other operational resources.
• Monitor expenses and manage department operations within approved budget parameters.
• Analyze food, snack, and nutritional supplement costs and benchmark against industry standards.
• Adjust fiscal strategies as needed to accommodate operational or facility changes.
Regulatory Compliance & Quality Assurance
• Ensure department policies and procedures comply with CMS, Joint Commission, and state regulatory requirements.
• Maintain sanitation practices that meet Department of Health standards.
• Provide operational data and reporting to executive leadership and quality management as required.
Cafeteria & Food Service Program Oversight
• Oversee employee cafeteria operations and service quality.
• Utilize reporting systems and operational data to evaluate performance and improve service delivery.
• Identify and implement enhancements to food offerings and services.
Performance Management
• Establish departmental goals, metrics, and performance expectations.
• Monitor staff training completion, competencies, and required certifications.
• Conduct performance evaluations and maintain appropriate documentation.
• Address performance issues promptly and collaborate with Human Resources as needed.
Professional Development
• Maintain required certifications, including ServSafe.
• Attend required annual in-services and professional development training.

Minimum Qualifications

Demonstrate Leadership and Management Skills by:
• Educating, training, and delegating responsibilities with expectations of accountability for employees
• Possess the ability to communicate professionally and effectively with employees and inspire excellence
• Knowledge on Joint Commission standards, Center for Medicare, and Medicaid Services (CMS), Virginia Department of Health (VDH), Food sanitation and safety guidelines, ServSafe program, and Academy of Nutrition and Dietetics.
• Offering collaborate problem-solving skills across departments to achieve optimal patient satisfaction.
• Ability to fine-tune workflows and processes to gain the most efficiencies for staff members.
• Achieve positive nutritional outcomes
• Coordinate patient education by working with RD to provide patient care according to the Academy of Nutrition and Dietetics
Technology:
• Proficient with Dietary management software such as CBORD and Electronic Health Record Systems such as Cerner.

Additional Considerations

Previous experience in healthcare administration or leadership is strongly preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

(Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 540-375-4200 for assistance. Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TTY)

Contact Information

Name: Austin Grasty

Phone: 540-375-4368

Email: austin.grasty@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.