Title: Admissions Program Support- #WWRW0210

State Role Title: Direct Service Associate III

Hiring Range: Anticipated starting salary: $41,756 up to $50,107; comm w/ experience.

Pay Band: 3

Agency: Dept for Aging & Rehab Svcs

Location: Wilson Wkfc Rehab Ctn

Agency Website: https://www.wwrc.virginia.gov/

Recruitment Type: General Public - G

About the Agency:

Wilson Workforce and Rehabilitation Center provides people with disabilities comprehensive, individualized services to realize personal independence through employment.

Job Duties:

The Wilson Workforce and Rehabilitation Center (WWRC) Admissions Office is seeking Admissions Program Support. This position gathers, organizes, and reviews referral and pre‑admission documentation based on WWRC Admission Criteria and program guidelines. Caseload includes driving services for in‑person and virtual delivery, along with statewide initiatives such as Pathways support and Virtual Onboarding.

Key Responsibilities:

• Review and apply consumer pre‑admission documentation
• Initiate consumer service plans and consult with DARS field staff
• Ensure plan codes align in the AWARE Case Management System
• Document communication with staff and families
• Coordinate and schedule WWRC services
• Provide Admission Packets
• Utilize DocFinity to index electronic records
• Respond to consumers, families, and staff respectfully and timely
Admissions Program Support Duties:
• Confirm admissions and answer questions
• Conduct campus tours
• Cover the front desk and greet visitors
• Complete outpatient intake
• Support Admission Intake Days
• Address concerns respectfully
• Support the Voice of the Consumer Program
• Respond to general WWRC service calls
• Complete yearly BEST and required training

Minimum Qualifications:

• Provide operational support for Admission Intake Days for consumers, families, Student
Ambassadors, and staff to ensure a positive, efficient experience is provided with a high
level of consumer satisfaction while ensuring wait times are minimal, documented, and
evaluated.
•Address issues, concerns or complaints timely, respectfully, and appropriately. Make
concise, independent adjustments and decisions as appropriate and able with minimal
supervision.
•Support the Voice of the Consumer Program as needs are identified and requested
•Respond to general phone line as a resource for related to WWRC Services in an efficient,
informative, and polite manner.
•Yearly BEST and/or other trainings are required to assure appropriate training for potential situations.

Additional Considerations:

• Training and/or experience in the Human Services field.

Special Instructions:

This has been designated a sensitive position under Va. Code § 2.2-1201.1.
A fingerprint-based criminal history check will be required of the finalist candidate.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact recruitment@dars.virginia.gov for assistance.

Minorities, Individuals with disabilities, Veterans, AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply.

To Apply:

Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia’s New Recruitment Management System. Mailed, emailed, faxed, or hand-delivered applications and/or résumés will not be accepted. PageUp will provide you with a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information:

Name: Human Resources

Email: Recruitment@dars.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.