Title: Testing Center Support Specialist

State Role Title: Education Support Spec II

Hiring Range: $16.00 an hour

Pay Band: 3

Agency: New College Institute

Location: New College Institute

Agency Website: https://newcollegeinstitute.org/

Recruitment Type: General Public - G

Job Duties

The Testing Center Support Specialist ensures the secure, efficient, and compliant administration of exams while supporting the day-to-day operations of the Testing Center. This role maintains testing integrity, provides a professional environment for candidates, and performs administrative and clerical duties to support both candidates and the Testing Center Coordinator.

-Administer and proctor exams according to testing vendor policies and procedures (e.g., Pearson, Praxis, CLEP)
-Maintain required certifications and ensure compliance with all vendor and institutional requirements
-Monitor test candidates throughout sessions to ensure security, integrity, and adherence to rules
-Perform check-in and check-out procedures in accordance with vendor-specific guidelines
-Troubleshoot and coordinate with testing vendors to resolve technical issues
-Prepare, organize, and maintain all testing materials and supplies for daily operations
-Maintain a clean, organized, and secure testing environment, including sanitizing and storing materials
-Safeguard the confidentiality of test candidates, materials, and documentation
-Perform clerical and administrative tasks, including filing, scanning, copying, and document preparation
-Collect, process, and file candidate paperwork accurately and in a timely manner
-Assist the Testing Center Coordinator with daily operations and special projects as needed

Minimum Qualifications

-High school diploma or equivalent
-Experience in administrative support, customer service, or a testing/educational environment
-Basic proficiency in Microsoft Office (Word, Excel, Outlook) and general computer systems
-Ability to follow detailed procedures and maintain testing security and confidentiality
-Strong organizational skills and attention to detail
-Ability to communicate effectively with candidates, staff, and external vendors
-Ability to obtain and maintain required testing vendor certifications
-Ability to pass required background checks

Additional Considerations

-Associate’s degree or higher
-Prior experience in a testing center or with computer-based testing systems
-Familiarity with testing vendor platforms (e.g., Pearson, Praxis, CLEP)
-Experience troubleshooting basic technical issues in a computer lab or testing environment
-Strong customer service experience in a fast-paced or high-compliance setting
-Experience with data entry, records management, and document processing
-Ability to manage multiple tasks and adapt to changing priorities

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (276) 403-5604. Please include your name and the position number of the fax cover sheet.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call 276-403-5627 for assistance. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Contact Information

Name: Diana Pace

Phone: 276-403-5627

Email: dpace@newcollegeinstitute.org

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.