Title: Admissions Program Support- #WWRW0210

State Role Title: Direct Service Associate III

Hiring Range: Anticipated starting salary $41,756 up to $50,107 commensurate with experience

Pay Band: 3

Agency: Dept for Aging & Rehab Svcs

Location: Wilson Wkfc Rehab Ctn

Agency Website: https://www.wwrc.virginia.gov/

Recruitment Type: General Public - G

Join the WWRC Admissions team! We’re seeking Admissions Program Support to help manage pre‑admission documentation, coordinate services, greet and assist consumers, and support key admissions activities. Make a difference every day.

Why Join Us?
✅ Purpose-driven work
✅ Inclusive, supportive teams
✅ Great state benefits

Job Duties:

About the Agency:

Wilson Workforce and Rehabilitation Center provides people with disabilities comprehensive, individualized services to realize personal independence through employment.

Job Duties:

The Wilson Workforce and Rehabilitation Center (WWRC) Admissions Office is seeking Admissions Program Support. This position gathers, organizes, and reviews referral and pre‑admission documentation based on WWRC Admission Criteria and program guidelines. Caseload includes driving services for in‑person and virtual delivery, along with statewide initiatives such as Pathways support and Virtual Onboarding.

Key Responsibilities:

• Review and apply consumer pre‑admission documentation
• Initiate consumer service plans and consult with DARS field staff
• Ensure plan codes align in the AWARE Case Management System
• Document communication with staff and families
• Coordinate and schedule WWRC services
• Provide Admission Packets
• Utilize DocFinity to index electronic records
• Respond to consumers, families, and staff respectfully and timely

Admissions Program Support Duties:

• Confirm admissions and answer questions
• Conduct campus tours
• Cover the front desk and greet visitors
• Complete outpatient intake
• Support Admission Intake Days
• Address concerns respectfully
• Support the Voice of the Consumer Program
• Respond to general WWRC service calls
• Complete yearly BEST and required training

Other duties and/or special projects as assigned.
Completes duties and/or projects as needed or directed by supervisor.

Minimum Qualifications:

Knowledge/Experience:

• Experience working directly or by phone with clients, consumers, families, and/or the public. 
• Working knowledge of administrative support, office procedures, maintaining logs, tracking systems, and organizing work tasks.
• Experience coordinating appointments, schedules, and/or services.

Abilities/Skills:

• Ability to make independent decisions and work in a fast-paced environment. 
• Attention to detail. 
• Written and verbal communication skills.

Additional Considerations:

• Experience in disability services, education, rehabilitation, human services, or residential support. 
• Experience supporting orientation or onboarding events.
• Experience in residential support or campus/housing environments.
• Experience with satisfaction surveys, feedback collection, or consumer experience programs.
• Training and/or experience in the Human Services field.

Special Instructions:

Benefits: WWRC offers a comprehensive benefits package to include your choice of health insurance plans, flexible spending accounts, VRS retirement, employer paid basic group life insurance, employee paid optional group life, 13 paid holidays, Sick Leave, Annual Leave, Family Personal Leave, employee discount programs, and much more!

• This has been designated a sensitive position under Va. Code § 2.2-1201.1. 
• A fingerprint-based criminal history check will be required of the finalist candidate.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact recruitment@dars.virginia.gov for assistance.

Minorities, Individuals with disabilities, Veterans, AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply.

To Apply:

Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia’s New Recruitment Management System. Mailed, emailed, faxed, or hand-delivered applications and/or résumés will not be accepted. PageUp will provide you with a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information:

Name: Human Resources

Email: Recruitment@dars.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.