Title: Program Specialist Senior

State Role Title: Gen Admin Supv II/Coord II

Hiring Range: $63,555 - $73,088

Pay Band: 5

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond, VA 

Agency Website: www.dmvnow.com

Recruitment Type: Agency Employee Only - A

Job Duties

This position is open to current DMV employees only. The Virginia Department of Motor Vehicles (DMV) is seeking a Program Specialist Senior. This position manages key programs within the Driver Services Administration, ensuring compliance with legislative requirements, DMV policies, and stakeholder needs. This role involves program development, project management, stakeholder engagement, and serving as a liaison between DMV and external partners. The position directly supports DMV’s mission by facilitating efficient, customer-focused licensing processes and driving the successful implementation of new legislative and procedural changes.

The Driver Services Administration ensures the safe and efficient issuance of driver's licenses and identification cards by maintaining strict adherence to state and federal regulations. This division supports DMV’s mission by safeguarding identities, verifying eligibility, and delivering excellent customer service through streamlined and secure licensing processes.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Experience with project management, stakeholder engagement, and conflict resolution
• Proficiency in data collection, statistical analysis, and Microsoft Office Suite
• Strong research and analytical skills
• Excellent communication and interpersonal skills for stakeholder engagement
• Proven ability to prioritize tasks and meet deadlines

Additional Considerations

•Familiarity with the legislative process and experience implementing legislative changes
•Experience working with legislative groups and implementing legislative changes within a regulatory or government agency
•Experience managing cross-functional teams and overseeing federally mandated projects, particularly within the transportation or licensing industry.
•Experience with Microsoft Power Apps, Power Automate, SharePoint, and Power BI for workflow automation, data visualization, and application development

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-6756

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.