Title: Collections Analyst

State Role Title: Financial Services Spec II

Hiring Range: Up to $65,000, Commensurate with education and experience

Pay Band: 4

Agency: Virginia State University

Location: Virginia State University

Agency Website: vsu.edu

Recruitment Type: General Public - G

Job Duties

 " Greater Happens Here"

Execute internal collection processes for student accounts receivable, including tuition, fees, institutional receivables, and applicable loan programs.

Monitor receivables aging and identify delinquent accounts requiring collection action.

Perform routine review of accounts to ensure timely collection efforts and escalation of past-due balances.

Ensure collection activities comply with the Virginia Debt Collection Act and CAPP 20505 requirements, including timely and aggressive collection of accounts receivable.

Identify and act on accounts eligible for escalation based on aging and collection thresholds.

Identify accounts meeting criteria for referral to private collection agencies and the Office of the Attorney General (OAG), Division of Debt Collection.

Ensure accounts are referred in accordance with state requirements and established timelines.

Maintain documentation supporting all referral and escalation decisions.

Research and resolve inquiries related to receivables and account balances.

Investigate discrepancies and ensure proper application of payments and adjustments.

Communicate with internal departments, external agencies, and debtors as needed.

Maintain complete documentation supporting all collection activities, including, outreach efforts, payment arrangements, referrals, adjustments.

Ensure adherence to internal controls and audit requirements.

Maintain accurate records of all receivable activity, including, aging, collection status, referral activity, recoveries.

Prepare reports for management reflecting collection performance and outstanding receivables.

Ensure all receivable activity is properly documented and auditable.

Coordinate the setup and administration of past-due payment plans.

Create and modify payment plan arrangements based on communication with students.

Issue payment plan invitations to students and ensure timely follow-up.

Monitor payment plan activity to ensure student enrollment in plans, payments are received and applied appropriately, account balances and memo postings are accurately reduced.

Identify and escalate delinquent or non-compliant payment plans for further collection action.

Prepare and submit accounts in accordance with required timelines.

Monitor and reconcile collections received through setoff and external collection sources.


Perform collection-related activities for Perkins and other institutional loan receivables

Ensure compliance with applicable federal and state requirements for loan servicing and collections.

Monitor delinquent loan accounts and coordinate appropriate collection actions.

Minimum Qualifications

Demonstrated knowledge of Federal and State statutes and regulations governing accounts receivable, debt collection, and Federal Perkins Loan programs

Demonstrated ability to interpret regulatory requirements and translate changes into operational processes and procedures

Demonstrated ability to perform detailed research using multiple sources to support collection activities, resolve discrepancies, and ensure compliance

Demonstrated ability to analyze financial transactions and account activity for accuracy, completeness, and conformity with established policies and regulatory requirements

Demonstrated ability to manage multiple priorities and meet mandatory deadlines within a structured, process-driven environment

Demonstrated ability to prepare, maintain, and analyze financial reports related to receivables, collections, and account activity

Demonstrated ability to communicate effectively, both orally and in writing, with internal departments, external agencies, and customers

Demonstrated ability to interact professionally with students, faculty, staff, and the general public while handling sensitive financial matters

Demonstrated ability to maintain accurate documentation and support audit and compliance requirements

Working knowledge of automated financial systems (e.g., Banner, Argos, Nelnet or similar systems) and intermediate proficiency in Microsoft Excel and Word

Additional Considerations

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and experience.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Special Instructions to Applicants:

Virginia State University is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. VSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

HOW TO APPLY:

Virginia State University only accepts applications for this position through the on-line state Recruitment Management System (PageUp). Faxed, e-mailed, and mailed applications and/or attachments will not be accepted. The application must be detailed and fully completed. All employment and periods of unemployment (if applicable) must be listed within the application; either on an attached resume, or manually listed in the “Relevant Work History” section. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application, therefore, it is essential to fully complete each section of the application and provide descriptive information. Submitting an incomplete state application, or a state application lacking in detail, may result in your non-selection. This website will provide a confirmation of receipt when the application is submitted for consideration.
Applications will be accepted until the position is filled. Interested persons must attach a cover letter and a current resume/c.v to the online application. Official transcripts will be required at the time of employment.
The selected candidate will be subject to an extensive and complete background check, which may include fingerprinting. The candidate may be required to complete a Statement of Economic Interest as a condition of employment, if applicable.

Employment-based visa sponsorship at Virginia State University (VSU) is not guaranteed and will be evaluated carefully on a case-by-case basis. Federal law does not require employers to provide immigration sponsorship, and VSU is not obligated to offer it. Employment at VSU does not permit an individual to work in the United States unless the appropriate employment authorization has been obtained and verified in accordance with federal immigration compliance requirements.

Commonwealth’s Alternative Hiring Process:

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800-552-5019.

Contact Information

Name: Boatemaa Nyarko-Brentuo

Phone: 804-524-5083

Email: bnyarko-brentuo@vsu.edu

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.