Title: Office Services Specialist

State Role Title: Admin and Office Spec II

Hiring Range: $37,969.00 - $43,545

Pay Band: 2

Agency: Virginia Department of Health

Location: PENINSULA HQ

Agency Website: https://www.vdh.virginia.gov/hampton-peninsula/

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 32 local health districts. These entities work together to promote healthy lifestyle choices that can combat chronic disease, educate the public about emergency preparedness and threats to their health, and track disease outbreaks in Virginia.

As part of the Virginia Department of Health, the Hampton, and Peninsula Health Districts (HPHD) are two health districts serving the residents of Hampton, Newport News, Poquoson, Williamsburg, and the Counties of James City, and Yorktown.

The Hampton and Peninsula Health Districts are focused on four key pillars to create a sustainable and engaged workforce:

1. Workforce Development and Training
2. Culture and Climate
3. Community Engagement and Partnerships
4. Communication and Openness

Through these pillars, we aim to achieve our mission of becoming the healthiest districts in the state and better serve our communities. Apply and join the Virginia Department of Health's efforts to become the healthiest state in the nation.

Are you customer service driven and detail oriented?

If so, then the Peninsula Health Department is searching for you to fill the Office Service Specialists role. The Office Service Specialist will show excellent interpersonal skills to work in a fast-paced environment for the Population Health department. This position will provide administrative support to multiple endeavors within the department. The successful candidate will be part of a team responsible for providing exceptional customer service to clients and customers of the Peninsula Health District.

Utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support. Characteristic duties may include: routine office and administrative responsibilities, scheduling meetings, data entry, routine transactions, preparing correspondence, maintaining records, ordering supplies, and answering questions regarding program services offered. The incumbent typically serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division, or resource, and explains established procedures and practices. May be responsible for maintaining timesheets and entering time/leave taken into timekeeping/payroll system for assigned program area.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• Knowledge of office and administrative principles and practices
• Working knowledge of word processing and spreadsheet software applications
• Ability to interpret and follow established procedures and guidelines
• Ability to communicate effectively with internal and external customers, verbally and in writing
• Considerable skill in the operation of standard office equipment

Additional Considerations

• Ability to maintain confidentiality and audits records for completeness, accuracy, and compliance with established records maintenance guidelines and procedures
• Knowledge of data entry and inventorying
• Ability to professionally respond to inquiries and requests for information
• Ability to order supplies for office and maintain standard office supplies for assigned program or work unit
• Ability to coordinate and schedule multiple events and meetings; record and transcribe meeting minutes
• Ability to respond to requests and questions regarding program services offered in a courteous, professional, and timely manner
• May be required to perform other duties as assigned, including functions in support of an emergency declaration

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: HPHD Human Resources

Phone: 757.594.8045

Email: HPHD.HR@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.