Title: NSU00359 - Customer Service and Readmissions Specialist

State Role Title: Education Support Spec II

Hiring Range: $40,000-$46,000

Pay Band: 3

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

The purpose of this position is to ensure the timely and accurate processing of internal and external requests related to students’ academic records in full compliance with FERPA regulations. This role is committed to enhancing service delivery and providing exceptional customer service to students, faculty, staff, and external constituents. The position is responsible for: Processing re-admission applications and issuing formal notifications to students regarding admission decisions. Managing cross-registration applications and maintaining effective working relationships with Virginia Tidewater Consortium institutions. Processing academic record updates, including major changes, address changes, name changes, and drop/add forms. This role supports institutional integrity by safeguarding academic records, ensuring regulatory compliance, and facilitating efficient administrative operations within the Registrar’s Office.

Minimum Qualifications

• Communication and customer service skills
• Managing priorities and deadlines
• Teamwork and professionalism
• Interpersonal skills
• Proficient in Colleague, SoftDocs, Microsoft Suite and CourseDog
• Adaptability and flexibility
• Dependable

Additional Considerations

Current Notary Public or willingness to obtain. Experience in Higher Education, especially in Enrollment Management or the Registrar’s Office.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Norfolk State University

Phone: 757-823-8160

Email: E-MAILED APPLICATION MATERIAL IS NOT ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.