Title: Collections Representative

State Role Title: Financial Services Spec I

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Department of Taxation

Location: Main Street Center

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

Are you a strong communicator who enjoys solving problems, helping people, and making an impact? Join the Virginia Department of Taxation as a Collections Representative in our Tax collections or court collections teams and build a career in public service where your work supports taxpayers, courts, and communities across Virginia. 

In this role, you’ll help individuals, businesses, and debtors resolve tax and court debts, explain options, and support compliance—all while delivering excellent customer service in a fast-paced, team-focused environment. 

What You’ll Do 

As a Collections Representative, you will: 

Answer inbound calls on delinquent accounts in the tax or court collections units. 

Research accounts using automated collection and case management systems.  

Negotiate the best possible solution for the caller and agency based on agency procedures. 

Explain balances owed, payment options, and applicable tax laws or court collection processes.  

Help resolve accounts by setting up payment plans and processing account actions.  

Respond to questions about collection actions, including wage and bank garnishments or levies.  

Work in a production-driven call center environment focused on service, accuracy, and results.  

Grow your skills over time by progressing from easier accounts to more complex accounts in the  Collections unit.  

Explore future opportunities for advancement, including specialized collections or field collections roles.  

What We’re Looking For 

We’re seeking candidates who bring: 

Strong customer service and communication skills  

Problem-solving and critical thinking abilities  

Attention to detail and accuracy  

Goal oriented and ability to work with a team to meet common goals 

Comfort working with systems, policies, and deadlines  

Ability to manage a high-volume workload in a structured environment  

Ability to meet call center goals and quality standards 

A commitment to professionalism, teamwork, and public service  

Work Location 

This position may be based at either: 

Main Street Center (MSC) – 600 East Main Street, Richmond, VA  

Westmoreland Office – 1957 Westmoreland Street, Richmond, VA  

Training and Work Schedule 

Initial 12-Week Training Period 
Monday–Friday | 8:15 AM–5:00 PM or 8:30-5:15PM 
(Required in-office training) 

After Training

Hybrid Schedule Available 
Eligible employees may work: 

Telework: Monday and Friday  

In Office: Tuesday–Thursday  

Remote and hybrid work require separate care arrangements for dependents. 

Why Join Us? 

As a member of the Virginia Tax team, you can expect additional benefits such as: 

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week. 
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! 
• Comprehensive and affordable health benefits. 
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program. 
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more. 

 

At Virginia Tax… 

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, but we are also the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.  

What we do matters. So do you. 

Minimum Qualifications

Microsoft Office experience to include basic troubleshooting of common computer software programs 

Basic math and the ability to analyze financial information through researching accounts to determine the appropriate course of action for collecting in a fast-paced, high volume call center environment 

Effectively communicates to include written communication with customers in a professional, courteous and tactful manner 

Knowledge of call center etiquette and skilled in resolving problems in adversarial situations  

Experience researching accounts utilizing an automated collection, accounting or case management system in a fast-paced call center environment 

Additional Considerations

Basic knowledge of Virginia State tax laws, rules and regulations including knowledge of forms, filing requirements, legislative updates and legal collection techniques such as third party liens and memorandums of lien 

Prefer progressive work experience in collections, customer service, and or sales in fast-paced call center environment 

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully.

Please refer to “Your Application” in your PageUp account to check the status of your application for this position. 

All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations. 
 
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks. 

The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours. 
 
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. 

Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3610. 
 
Virginia Tax participates in E-verify. 

Consideration for an interview is based solely on the information within the application. 

 In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. 

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: 804-786-3608 

Email: hroffice@tax.virginia.gov