Title: IT and Operations Specialist #00058

State Role Title: Info Technology Specialist I

Hiring Range: $45,000.00 - $55,000.00

Pay Band: 4

Agency: Southern VA Higher Educ Center

Location: Southern VA Higher Edu Ctr

Agency Website: https://www.svhec.org

Recruitment Type: General Public - G

Job Duties

The Southern Virginia Higher Education Center is currently seeking a qualified individual to fill the position of IT and Operations Specialist. The Southern Virginia Higher Education Center provides access to higher education, workforce training and programming, innovative industry services, and technologically advanced state-of-the-art facilities and learning labs that includes comprehensive fiscal management, operational and supportive services, community outreach and engagement, and extensive collaborations. These components work together to support the organization’s mission of advancing Southern Virginia’s economic potential through education, innovation, and collaboration. The purpose of this position is to provide advanced technical and infrastructure support to ensure the reliability, security, and performance of SVHEC’s technology environment. Supporting and maintaining enterprise‑level systems including network infrastructure, servers, cloud platforms, building security systems, and instructional technologies. This role performs complex troubleshooting, supports infrastructure improvements, and serves as a technical resource for staff, students, academic partners, and leadership.

Minimum Qualifications

Advanced working knowledge of network infrastructure, including LAN/WAN, wireless systems, VLANs, and network security principles. Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, cloud services, and identity management. Knowledgeable of server administration, patch management, backups, processess, and system monitoring best practices. Knowledge of IT security systems and access control technologies. Proficient in structured cabling, physical network infrastructure installation, and cable management. Strong ability to troubleshoot complex technical issues and perform root cause analysis. Ability to manage multiple priorities, document technical processes, and communicate effectively with technical and non‑technical users. Demonstrated customer service, judgment, planning, teamwork, and problem‑solving. High School Graduate or equivalent.

Additional Considerations

Coursework in Information Technology. Industry certifications (e.g., CompTIA, Cisco, Microsoft, Google, Aruba, Palo Alto, or comparable).

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number of the fax cover sheet.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Equal Opportunity Employer

Southern Virginia Higher Education Center
820 Bruce Street
South Boston, VA 24592
(434) 572-5440

Contact Information

Name: Derek Mountford

Phone: 804-292-6417

Email: derek.mountford@dhrm.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.