Title: IT Operations Liaison, Position No. 01181

State Role Title: Info Technology Specialist III

Hiring Range: $116,449 - $133,916.35

Pay Band: 6

Agency: Department of Motor Vehicles

Location: ARCHITECTURE OFFICE

Agency Website: www.dmv.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

The Virginia Department of Motor Vehicles is hiring for an IT Operations Liaison for a position within its Architecture Office at our headquarters location in Richmond, VA.

The IT Operations Liaison will work with and provide technical support to our IT Chief Architect and Agency IT Resource (AITR) by performing key tasks by placing focus on improving coordination of the Virginia Information Technology Agency (VITA) activities and mapping those to the DMV IT Strategic Plan and other Agency Technology initiatives. The incumbent will partner with DMV business and IT stakeholders and Virginia Information Technologies Agency (VITA) to deliver and optimize enterprise IT services that support agency programs and strategic initiatives. The position facilitates service coordination, performance management, and issue resolution while ensuring alignment with business needs and operational priorities. It also contributes to cost management and continuous improvement through analysis of service usage, performance trends, and vendor capabilities.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Knowledge and understanding of information technology infrastructure, applications, software and end user products and services
• Comprehensive business, strategic and relationship management skills
• Comprehensive knowledge of strategic planning activities
• Experience in leading, directing and managing resources
• Experience partnering with business stakeholders to translate operational needs into technical solutions
• Experience facilitating the planning and implementation of IT solutions aligned to organizational goals and priorities
• Working experience presenting technical information to non-technical professionals

Additional Considerations

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Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.