Title: NSU00174-Administrative & Office Specialist

State Role Title: Admin and Office Spec III

Hiring Range: $33,828- $37,000

Pay Band: 3

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: www.nsu.edu

Recruitment Type: General Public - G

Job Duties

• Assist with providing excellent customer service to all customers and to provide support and administrative assistance to the ID Card Office and Ticket Center Office.
• Creates ID Cards with accuracy while providing excellent customer service in a timely manner. Also, performs her desk duties efficiently making the customer the priority.
• Responds to inquiries from patrons regarding account balance and general SpartanCard information with accuracy.
• Copies materials, handles mail, files correspondence, and disseminate reports accordingly with neatness, accuracy, and timeliness.
• Maintains supplies and equipment for the office.
• Assists with reconciliations of e-Accounts, Off-Campus Account, Spartan Shield transactions, Commuter Meal Plan, Cashier's
• Office and Student Accounts transactions and resident meal plans as required with accuracy, neatness, and timeliness.
• Assists with collections from the PHIL machine.
• Updates the website, policies and procedures and the SpartanCard training manual.
• Assists with troubleshooting and resolving moderate problems associated with assigned systems, networks, software, and equipment as it relates to SpartanCard programs to include: the cash management center, drink and laundry vending, bookstore interface, and food services.
• Assists with the Debit Card reimbursement process for students, campus departments and on campus vendors with accuracy and timeliness and recovers funds due to the university form vendors when appropriate. Assists with Orientation.
• Performs other duties within the scope of this position as requested by the manager with accuracy and
  timeliness.
• Serves as Cashier for the Ticket Center. Processes decals, parking fines, game and event tickets for the faculty, staff, students and the general public through the cash register, debit card, credit card and Ticketing machines.
• Assembles all related documents for reconciliation and closes out cash register, debit card and credit card machines by balancing tape totals to cash on hand and the total credit card slips.
• Prepares batches for Ticket Center by keying completed work in the system and reconciling register tape totals to computer printout.
• Compiles completed documents for submission to the supervisor and assists with the preparation of bank deposits.

Minimum Qualifications

• Graduation from high school and some college level coursework in business or related field desirable or several years of increasingly
  responsible administrative assistant experience.
• Ability to communicate effectively with faculty, staff, students and the public using patience and courtesy, and in a manner that reflects positively on the university.

Additional Considerations

n/a

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position. Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-Verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

EEO STATEMENT:
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply.

Contact Information

Name: Norfolk State University

Phone: 757-823-8160

Email: Email material not accepted.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.