Title: MCS Administrative Operations Supervisor

State Role Title: Prog Admin Specialist II

Hiring Range: $65,200 - $74,980

Pay Band: 5

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond, VA

Agency Website: www.dmvnow.com

Recruitment Type: State Employee Only - E

Job Duties

This position is open to current state employees only. The Virginia Department of Motor Vehicles (DMV) is seeking an Administrative Operations Supervisor to join the Motor Carrier IFTA/IRP team. The Administrative Operations Supervisor oversees the daily operations of the IFTA/IRP Administrative Operations team, ensuring compliance with federal and state regulations and DMV policies. This role supervises staff, resolves escalated issues, and monitors operational workflows to support DMV’s revenue collection and compliance objectives of the IFTA, IRP, PRISM and EZFleet programs. The Supervisor collaborates with stakeholders to maintain service delivery standards, implement process improvements, and ensure audit readiness.
Motor Carrier Services' IRP and IFTA Division administers multijurisdictional programs for the payment of vehicle registration fees and fuel use taxes by businesses who operate in interstate and international commerce. The Division also supports state and federal highway safety programs by identifying motor carriers with serious safety deficiencies and preventing them from operating on the roads.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

•Strong leadership and mentoring skills to guide staff, improve workflows, and ensure compliance with standards
•Prior supervisory experience overseeing administrative or motor carrier program staff, including assigning work, monitoring performance, coaching employees, and ensuring adherence to policies and service‑level expectations
•Ability to interpret and explain complex regulatory and technical information
•Proficiency in PC use and technology, including Microsoft Office and operational data tools
•Excellent communication skills for team leadership, stakeholder collaboration, and customer interactions
•Strong organizational and time‑management skills with the ability to multitask in high‑demand settings
•Advanced operational and workflow‑management skills to oversee high‑volume transactions and team performance
•Comprehensive knowledge of accounting and financial reconciliation principles

Additional Considerations

•Supervisory experience in motor carrier programs, compliance and financial reconciliation.
•Experience in motor carrier program management, regulatory compliance (federal and state motor carrier regulations and tax policies), audit preparation and supervisory roles.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.