Title: Senior Sales Associate

State Role Title: Retail Salespersons

Hiring Range: $16 per hour

Pay Band: UG

Agency: Jamestown-Yorktown Foundation

Location: Jamestown-Yorktown Foundation

Agency Website: jyfmuseums.org

Recruitment Type: General Public - G

Job Duties

The senior sales associate is a lead position that handles first-level guest inquiries and needs. They must provide excellent customer service, product knowledge, and lead by example, assisting with training sales associates in conjunction with the store supervisor.

Senior sales associates are responsible for opening and closing shops, performing cash reconciliations, balancing registers, and safes, preparing bank deposits and financial paperwork. They receive, verify and price merchandise as needed and prepare store-to-store transfers as directed. They ensure the sales floor area is kept clean, orderly, and well-stocked at all times. Their goal is to enhance the visitor experience by communicating product knowledge, providing superior guest service, and increasing museum shop sales and net revenue.

Minimum Qualifications

Required knowledge, skills, abilities and or competencies required to successfully perform work:

Knowledge of-
Computerized Point of Sale and Inventory Management systems.
Importance of and best practices related to providing excellent customer service.
Accurate and efficient cash handling, reports and documentation.
Mentoring and training others in a retail environment.
Principles of receiving stock and managing inventory.

Skilled at-
Providing excellent customer service to guests, internal customers, vendors and stakeholders.
Completing complex sales transactions and reports in a computerized POS and Inventory Management System.
Communicating effectively with both guests, coworkers and management through verbal and written communication.
Handling cash transactions with accuracy.
POS opening and closing procedures, to include reports and deposits.
Training new and existing staff on systems and improving their retail sales experience and skills.
Moving merchandise from receipt to floor.

Ability to-
Learn JYF policies, procedures and standards, and uphold them.
Maintain a clean and organized shop floor, sales area and warehouse/storage.
Attend to customer’s needs at the register, on the sales floor, by phone or email; handle first level customer inquiries, issues, and refunds; know when to transfer larger problems to a supervisor.

Additional Considerations

Prior retail experience is needed to be successful in this role. Experience as lead keyholder/shift leader preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Lee Shelhorse

Phone: 7572534553

Email: leeann.shelhorse@jyf.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.