Title: DMV CSC Assistant Manager II- Hopewell Customer Service Center-Position #04096

State Role Title: Prog Admin Specialist I

Hiring Range: $63,000-$72,450.00

Pay Band: 4

Agency: Department of Motor Vehicles

Location: HOPEWELL CSC

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a dedicated and experienced professional to serve as Customer Service Center Assistant Manager at the Hopewell Customer Service Center. This position plays a key leadership role in ensuring the efficient and customer-focused delivery of DMV programs and services.

The Assistant Manager assists the CSC Manager and directly supervises staff in the delivery of a full range of DMV services including driver licensing, vehicle registration and titling, tax collection, dealer services, and motor carrier services. All programs are administered in strict accordance with statutory and administrative requirements.

Primary Duties & Responsibilities:
• Assist the CSC Manager in the day-to-day coordination and supervision of DMV programs and services at the W. Henrico Customer Service Center.
• Supervise and lead front-line staff in the direct delivery of driver, dealer, motor carrier, vehicle registration and titling, tax collection, and related DMV services.
• Assume full duties and responsibilities of the CSC Manager in his/her absence.
• Oversee human resource functions including scheduling, performance management, coaching, and staff development.
• Manage facility operations to ensure a safe, welcoming, and compliant service environment.
• Monitor financial operations and ensure accurate processing and reconciliation of all transactions.
• Maintain the safety and security of DMV employees, assets, and confidential information.
• Ensure all services are delivered in a customer-focused manner, consistent with DMV’s service excellence standards.
• Enforce compliance with the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act, and the Freedom of Information Act.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates on five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Comprehensive knowledge of DMV policies, procedures, and regulatory requirements.
• Strong leadership and team management skills, including performance evaluation, conflict resolution, and staff development.
• Ability to analyze workflows, identify inefficiencies, and implement operational improvements.
• Proficiency in customer service principles, ensuring professionalism and accuracy in interactions.
• Exceptional verbal and written communication skills to engage effectively with staff, customers, and stakeholders.
• Strong problem-solving and decision-making abilities to address complex issues and ensure compliance.

Additional Considerations

• Advanced knowledge of project management principles and techniques.
• Familiarity with legislative and regulatory changes impacting DMV operations.
• Experience in developing training programs and fostering professional growth.

o Security Clearances: A criminal background check is required to ensure the integrity and security of DMV operations. The Assistant Manager must handle sensitive information with confidentiality and adhere to DMV security policies.

• Licensing and Certifications: The Assistant Manager must be 21 years of age to administer road examinations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.