Title: CDL Support Tech

State Role Title: Admin and Office Spec III

Hiring Range: $43,050 - $49,507

Pay Band: 3

Agency: Department of Motor Vehicles

Location: CDL/NDR Work center - DMV Headquarters, Richmond, VA.

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a CDL Support Technician. This position supports DMV’s compliance with federal and state regulations for driver licensing and CDL programs. This role is responsible for providing customer support by managing driver history records, processing medical certifications, military skills test waivers, and handling CDL disqualifications or cancellations. The technician conducts research to resolve discrepancies in driver records and ensures participation in national programs like CDLIS and NDR. By maintaining accurate records, the technician contributes to highway safety and regulatory compliance.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

•Strong research and analytical skills to resolve discrepancies in records
•Effective verbal and written communication for collaborating with internal teams, external agencies, and stakeholders
•Ability to work independently, apply regulations, and make decisions based on policies and federal guidelines
•Attention to detail and accuracy in managing records while handling multiple tasks
•Proficiency in Microsoft Word and other Microsoft Office applications for documentation and reporting
•Experience providing customer service and working with internal teams and federal agencies to resolve complex record issues and ensure compliance
•Experience collaborating with teams to manage records and maintain operational consistency
•Experience communicating with internal and external stakeholders to resolve inquiries and ensure accurate recordkeeping.
•Experience handling multiple tasks in a fast-paced, detail-oriented environment

Additional Considerations

•Knowledge of CDL regulations, including FMCSR and REAL ID requirements
•Proficiency in DMV systems (CSS, CDLIS, NDR, SPEXS) for managing and updating records

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.