Title: Compliance Manager - Online Gaming

State Role Title: 

Hiring Range: $98,561 -$128,465.00

Pay Band: UG

Agency: Virginia Lottery

Location: Virginia Lottery

Agency Website: www.valottery.com

Recruitment Type: General Public - G

Job Duties

For more than 34 years, the Virginia Lottery has been building an amazing organization committed to growth and giving back - and having fun while doing it. Operating entirely on revenue from game sales, rather than tax dollars, the Virginia Lottery generates more than $2.0 million per day for Virginia's K-12 public schools. The Virginia Lottery also licenses and regulates casino gaming and mobile sports betting.

The Virginia Lottery, an independent state agency, is currently seeking a Compliance Manager - Online Gaming to join its Gaming Compliance Department.

The Compliance Manager - Online Gaming is responsible for overseeing and ensuring that sports betting operators licensed in the Commonwealth of Virginia comply with all applicable state and federal laws, regulations, and policies. This role involves monitoring sports betting operator activities, conducting compliance reviews, enforcing compliance standards, and collaborating with internal and external stakeholders to maintain the integrity and legality of sports betting operations in Virginia.
• Provide regulatory compliance oversight to ensure all licensed sports betting operators adhere to Virginia’s sports betting laws, regulations, and policies.
• Perform reviews and inspections including planning, conducting, and overseeing compliance reviews and inspections of sports betting operators to verify adherence to regulatory requirements, including licensing, internal controls, consumer protection, and responsible gambling standards.
• Monitor and report on operator activities, including risks related to use of advertising, data security, and anti-money laundering (AML) practices. Prepare reports on compliance status for Gaming Compliance leadership.
• Investigate potential violations of regulations, recommend corrective actions, and coordinate enforcement measures, as necessary.
• Ensure stakeholder collaboration by working with sports betting operators, law enforcement, legal counsel, and other state agencies to address compliance issues and ensure regulatory alignment.
• Develop and deliver training programs for operators and Gaming Compliance staff on regulatory requirements, compliance obligations, and emerging trends in sports betting.
• Perform an annual risk assessment to identify and assess compliance risks associated with sports betting operations and recommend mitigation strategies to protect consumers and the integrity of the industry.
• Maintain accurate records of compliance activities, findings, and enforcement actions in accordance with gaming compliance standards.
• Monitor regulatory updates by staying informed of changes in state and federal laws, industry standards, and technological advancements affecting sports betting, and advise on necessary adjustments to compliance programs.
Sports Betting Compliance Reporting
• Prepares any applicable documents and provide to Gaming Compliance leadership in support of findings, conclusions and recommendations.
• Prepares reporting and presents information to the Director of Audit and Virginia Lottery Executives regarding enforcement investigations and significant incidents.
• Prepares status reports and compiles statistical information as requested by management.
Policy and Planning Administration
• Assists in the development and implementation of policies and procedures to ensure operational efficiency within the sports betting compliance program and ensures activities are conducted in compliance with applicable laws, regulations, policies, and best practices.
• Makes operational, system, or policy recommendations to the Director of Audit to effectively accomplish the mission of the department.
• Maintains proficiency in using all assigned databases and other resources.
• Effectively researches available data and compiles findings in response to investigative and/or administrative inquiries.
• Represents the agency in official proceedings.
Personnel Management and Supervision
• Conducts periodic training and staff meetings to keep other Gaming Compliance staff updated on key compliance activities.
• Maintains effective communications with others in Gaming Compliance to facilitate timely dissemination and exchange of information and to foster collaborative teamwork.

Minimum Qualifications

• Considerable knowledge of state laws and regulations governing sports betting in the Commonwealth of Virginia.
• Considerable knowledge of advanced investigative principles and techniques.
• Demonstrated ability to work independently while also being able to coordinate with stakeholders in Gaming Compliance.
• Excellent communication (oral and written) skills.
• Acute leadership and interpersonal skills.
• Ability to build effective working relationships with diverse groups of people and officials.
• Proficient in desktop applications such as, but not limited to, Microsoft Word, Excel, and PowerPoint, and automated databases.
• Ability to clearly document findings, prepare management reports, and make logical and sound decisions in critical, complex, and changing situations.
• Ability to develop and document procedures to create an efficient and effective workflow.
• Demonstrated ability to effectively handle multiple priorities and /or competing tasks and responsibilities and meet established deadlines; and readily adapt to organizational and operational changes.
• Ability to maintain the utmost integrity, persuasiveness, and diplomacy in discussing controversial subject matter.
• Demonstrated ability to effectively deal with pressure and recover quickly from setbacks.

Additional Considerations

Bachelor’s Degree from an accredited 4-year college or university in law, business administration, finance, criminal justice or a related field is required. Advanced degree or certifications (e.g., Certified Compliance & Ethics Professional) preferred.
Minimum of five years of supervisory and management experience including experience in the gaming industry and/or as a gaming regulator.

Ensure appropriate actions are taken relative to sports betting regulatory requirements for the Virginia Lottery and sports betting operations.
Monitor the development and daily activities of the sports betting compliance program and make recommendations to areas identified as needing corrective action.
Routinely assess capacity to ensure efficiency and productivity.
Ensures timely completion of all assigned tasks and investigations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Must complete Background Investigation. Valid driver’s license, with satisfactory driving history. Minimal travel throughout Virginia will be required. Travel outside of Virginia as needed. Telework eligible including work from home 2 days a week.

Contact Information

Name: Human Resources

Phone: 804-692-7200

Email: N/A

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.