Title: Alternative Dispute Resolution Coordinator

State Role Title: Hearing Legal Servcs Offcr III

Hiring Range: $95,000 - $110,000

Pay Band: 6

Agency: Dept of Prof & Occup Reg

Location: DPOR Main Office

Agency Website: www.dpor.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Department of Professional and Occupational Regulation's (DPOR) objective is to protect the public by verifying competency, investigating complaints, upholding professional compliance of state and federal regulations, and enforcing Fair Housing laws. A vital component of carrying out our Fair Housing mission is to offer alternative dispute resolution (ADR) processes, such as facilitating negotiation, mediation, and conciliation efforts to consumers and housing providers to resolve complaints. As the Alternative Dispute Resolution Coordinator, you will play an integral part in leading and improving a program that effectively and efficiently facilitates the resolution of fair housing and consumer complaints. The ADR Coordinator manages the ADR section’s staff and supervises day-to-day operations. You will ensure all actions taken on behalf of DPOR are conducted in a neutral, fair, unbiased, and professional manner and in compliance with statutes and established policies and procedures. You will provide monthly reviews of staff’s HUD Enforcement Management System (HEMS) entries and quarterly reviews of monitoring files, and of random case closure letters. You will monitor and supervise the Fair Housing conciliation cases and involve Fair Housing staff members in DPOR-related mediations. In addition, you will oversee the offering of ADR services to parties in regulatory complaints where it appears that the ADR process will allow those parties to resolve their issues. The goal of the ADR section is to provide exceptional customer service and to promote a positive business climate in the services it provides.

Minimum Qualifications

- Demonstrated ability to apply ADR strategies and methods in the successful resolution of complaints.
- Well-developed oral and written communication skills, interpersonal and public relation skills, and a strong commitment to customer service.
- Ability to effectively manage multiple case workloads.
- Completion of the Virginia Supreme Court's Basic Mediation and Virginia's Judicial System courses.
- Demonstrated ability to effectively communicate both orally and in writing with parties in the ADR process as well as Section staff, colleagues, stakeholders, and the public.
- Ability to work independently and as a team leader to accomplish the Section's duties and goals.
- Ability to plan and set objectives to achieve results and applies a high level of technical expertise in unit objectives.
- Extensive knowledge of state and/or federal Fair Housing or other civil rights laws and regulations is preferred.

Additional Considerations

- Significant mediation experience preferred
- Extensive supervisory experience preferred

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

CONFIRMATION: You will receive a confirmation of receipt when your application and/or résumé are submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

As part of the Department of Professional and Occupational Regulation (DPOR), you will play a crucial role in promoting the economic vitality of Virginia by helping qualified individuals start businesses and pursue their chosen fields. DPOR is an executive branch agency under the Secretary of Labor for the Commonwealth of Virginia. Our regulatory boards are comprised of practitioners and citizens appointed by the Governor. They are responsible for regulating various professions and occupations, including architects and contractors, cosmetologists, and professional wrestlers. We protect the public by verifying minimum competency, investigating complaints, and upholding professional compliance with state laws and regulations.

Working for the State affords you many benefits, and here are just a few:
• Affordable and comprehensive health benefits,
• 13 paid state holidays.
• Time off to volunteer as well as vacation, sick, and personal leave.
• Participation in the VRS retirement system (Hybrid 457 Deferred Compensation Plan).
• Free parking on the premises (DPOR)

TELEWORK OPTIONS: Please note that this position may be eligible for limited telework and is not a full-time telework position. Upon hire into this position, the agency requires the incumbent to be in the position for 90 days before a specific telework schedule may be submitted for consideration.

VETERAN STATUS: When applying for this employment opportunity, if you indicate you are a veteran, please provide a copy of your DD214 to personnel@dpor.virginia.gov or via fax to (833) 654-4240 before the job posting closes.

LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card by attaching it to your submitted application, or you may send it to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, before the job posting closing.

ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, before the job posting closes.

ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand-delivered applications or resumes.

BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include local agency checks, criminal record checks, driving record, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised that if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.

LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.

Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.

DPOR is an Equal Opportunity Employer

Contact Information

Name: Human Resources

Phone: 804-367-8500

Email: hr@dpor.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.