Title: Driver Training Service Assistant- Positions 03435 & 03818

State Role Title: Admin and Office Spec III

Hiring Range: $20.70 - $23.80

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond VA.

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles (DMV) is seeking two hourly/wage Driver Training Service Assistants. These positions play a critical role in maintaining the efficiency, accuracy, and timeliness of document processing within the Driver Training Work Center and is responsible for the accurate intake, review, and processing of all incoming mail and faxes related to operations. These roles ensure that all documents are properly received, verified for completeness, categorized, and prepared for scanning and storage in accordance with established procedures. These positions support daily workflow continuity through coordinated morning and afternoon responsibilities to maintain timely and efficient processing.

The Driver Training Division promotes safe driving practices by overseeing the certification and regulation of driver education and improvement programs. This division ensures that driver training schools, instructors, and programs meet state standards, facilitating the education of new and at-risk drivers to support safe and responsible driving across the state.

Wage positions are limited to no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week, on average, over the 12-month period. Wage positions do not include state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Strong attention to detail and organization skills
• Ability to follow standardized office procedures consistently
• Basic computer skills in Microsoft Office or other applications
• Effective written communication skills for customer notifications
• Ability to manage time-sensitive tasks and meet deadlines
• Experience with document review and preparation
• Experience with processing and scanning documents

Additional Considerations

• Knowledge of driver training programs and their regulatory requirements
• Experience in a DMV or similar regulatory agency, especially with program support

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.