Title: Office Services Supervisor Senior

State Role Title: Admin and Office Spec III

Hiring Range: $48,734 - $59,643

Pay Band: 3

Agency: Virginia Department of Health

Location: BLUE RIDGE HQ

Agency Website: www.vdh.virginia.gov/blueridge

Recruitment Type: General Public - G

Job Duties

Blue Ridge Health District is seeking a strong supervisor and people leader who can provide structure, accountability, coaching, and operational support to a frontline administrative team. Technical knowledge of Office Services Specialists (OSS) systems and procedures is important and can be developed; the essential need is for a supervisor who can lead staff effectively, learn quickly, communicate clearly, and ensure consistent, high-quality support for clients, clinical teams, and district operations.

About the Role
• Provides direct supervision and daily leadership for the OSS team, including setting expectations, assigning work, coaching staff, addressing performance concerns, supporting accountability, and helping create a more consistent and professional frontline service environment.
• Ensures reliable client access and front-office operations by overseeing registration, scheduling, client flow, phone coverage, records support, data entry, and other administrative functions that allow clinical and public health services to operate effectively.
• Serves as a key operational link between OSS staff, clinical teams, fiscal/admin staff, and district leadership, helping resolve workflow issues, clarify procedures, improve communication, and ensure that administrative processes support program needs.
• Promotes accuracy, confidentiality, and compliance by ensuring staff understand and follow applicable policies, procedures, documentation standards, privacy expectations, and customer service practices.
• Leads process improvement and team stabilization efforts by identifying recurring barriers, strengthening workflows, supporting onboarding and training, and building a team culture grounded in accountability, responsiveness, and service.

Why Work for BRHD?
At BRHD, we are committed to our mission: to protect and promote the health and well-being of all Virginians. Our vision is working together for healthy, equitable communities, and we live by our values: accountability, communication, diversity, equity, excellence, integrity, respect, and stewardship.
When you join our team, you’re not just taking a job, you’re joining a community of professionals who care deeply about the people we serve and each other.

Here’s what some of our team members say about working here:
• “I chose to work at BRHD because it helps me to match up my interest in science with public service. Working behind the scenes has allowed me the opportunity to protect the lives of thousands of people. This provides an ongoing sense of accomplishment and a true appreciation of the skills of my coworkers.”
• “I love and enjoy the BRHD mission, and it keeps me motivated every day. The benefits package is great. I appreciate the flexible schedule and low stress so that I can take care of my kids and family. Also, working with good people is great.”

Benefits of Working at VDH
• 12 paid holidays per year
• Annual, sick, and family/personal leave
• Comprehensive health coverage: medical, dental, vision, and life insurance offered
• Retirement plans: including 401a Cash Match and 457 Deferred Compensation Plan offered
• Work-life balance
• Opportunities for professional development and advancement

Minimum Qualifications

• Considerable knowledge of supervisory principals/practices, financial guidelines and accounts receivable policies/procedures.
• Excellent customer service and communications skills (oral and written)
• Ability to work independently with minimal supervision
• Ability to work and contribute within collaborative relationships, including the public

Additional Considerations

• Experience in a healthcare, public health, local/state government, or human services setting
• Experience with electronic health records, scheduling systems, revenue collection, eligibility processes, or confidential records
• Experience supporting staff through change, workload pressure, or team performance challenges.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Tammy Richardson / Richard Bolden

Phone: 434-422-4556 / 434-972-6271

Email: Tammy.Richardson@vdh.virginia.gov / Richard.Bolden@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.