Title: Senior Mail Services Technician - Position 01234

State Role Title: Admin and Office Spec III

Hiring Range: $47,070 - $54,130

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DMV MAIL SERVICES WORK UNIT, Richmond, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a Senior Mail Services Technician for our Mail Services Work Unit. Mail Services manages incoming and outgoing correspondence, including inserting, tipping, and distribution. The Senior Mail Services Technician supports the DMV's mailing and distribution operations by mentoring Mail Services Technicians, aiding in training, addressing operational challenges, and recommending improvements. Reporting directly to the Mail Services Manager, this role ensures the accurate and efficient handling of mail processes, compliance with postal regulations, and operational alignment with agency objectives.

Core Responsibilities Include:
• Monitoring workflow to ensure maximum production, completeness, and accuracy
• Resolving workflow and quality problems and assisting staff with questions
• Maintaining supplies needed and minor repairs on mailing machines
• Preparing Mail Services production statistical reports on a daily basis
• Utilizing the VOTI X-ray security screening system on all incoming mail to ensure all DMV employees safety throughout the building
• Operating Pitney Bowes Connect 3000 mailing machines
• Regularly placing orders for operations supplies
• Scanning, processing, and distributing mail

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

•Experience with operating a Pitney Bowes Connect 3000 mailing machine
•Experience in U.S Postal Service and UPS mail regulations
•Experience with mail piece scanning and Pitney Bowes computer scanning program
•Experience with maintaining and operating U.S Postal Service Sendpro and/or UPS Worldship software
• Demonstrated experience mentoring staff in a mail services environment, ensuring operational efficiency and compliance
•Must have the ability to stand for extended periods and lift up to 60 lbs
• Strong interpersonal skills to collaborate effectively with internal teams, vendors, and external agencies
• Basic computer skills for preparing reports and for incoming and outgoing email correspondence
• A valid driver’s license for occasional mail pick-up and delivery

Additional Considerations

•Experience working in state government mail services is preferred
•Extensive knowledge of the mailing and shipping industry

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.