Title: Operations Services Coordinator #W0004

State Role Title: Admin and Office Spec III

Hiring Range: $20.00 per hour

Pay Band: 3

Agency: Southern VA Higher Educ Center

Location: Southern VA Higher Edu Ctr

Agency Website: https://www.svhec.org

Recruitment Type: General Public - G

Job Duties

The Southern Virginia Higher Education Center (SVHEC) is currently seeking a qualified individual to fill the position of Operations Services Coordinator. The Operations Services Coordinator serves as the first point of technical support for students, instructors, partners, staff, clients, and visitors using SVHEC facilities, technology, and learning spaces. This position is responsible for providing front-line helpdesk assistance, troubleshooting basic technology issues, supporting classroom and event technology, managing support tickets, and ensuring users receive timely, professional, and effective assistance. In addition to technical support responsibilities, this position also provides front desk coverage and building support during assigned hours. This role helps maintain a professional, safe, and welcoming campus environment by greeting visitors, answering calls, monitoring facility activity, providing schedule and event information, and assisting with general operational needs. This position requires strong customer service skills, basic technical knowledge, attention to detail, and the ability to respond calmly and professionally to both technology-related and facility-related requests.
This position will also perform other duties as assigned.

Please note this is a part-time, wage position offering no benefits limited to working twenty-nine hours per week.

Minimum Qualifications

Working knowledge of office practices and procedures; Knowledge of help desk communications; Demonstrated ability to prioritize and perform a wide variety of administrative assignments and to effectively manage office activities; Demonstrated ability to communicate effectively both orally and in writing; Demonstrated ability to provide customer service to internal and external customers; Working knowledge of Microsoft Office Suite. High school diploma or equivalent.

Additional Considerations

Coursework in Information Technology, Business Administration or a related field. Experience with helpdesk ticketing systems. Knowledge of eVA or similar electronic procurement system. CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA ITF+, or other related helpdesk, networking, cybersecurity, or technical support certifications.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number on the fax cover sheet. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call 804-225-2131 for assistance.

All applicants are subject to a background investigation. The investigation may include: fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks requested by the hiring authority.

“Southern Virginia Higher Education Center is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.”

Equal Opportunity Employer

Southern Virginia Higher Education Center
820 Bruce Street
South Boston, VA 24592

Contact Information

Name: Derek Mountford

Phone: 804-292-6417

Email: derek.mountford@dhrm.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.