Title: Community-Based Behavioral Health Services Coordinator

State Role Title: Prog Admin Specialist I

Hiring Range: Up to $83,513

Pay Band: 4

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services’ (DBHDS) Office of Mental Health Wellness & Recovery Supports is seeking an experienced professional to serve as an Adult SMI Services Coordinator. This position is responsible for the engagement, oversight, and support of the Commonwealth’s Assertive Community Treatment (ACT) programs, as well as other community-based behavioral health services for individuals with Serious Mental Illness (SMI) and those with co-occurring Substance Use Disorders (SUD). The emphasis of this position is to monitor the quality of services provided statewide; deliver ongoing support and technical assistance to providers for program development and effective operational functioning; provide effective and efficient communication between DBHDS and providers; and promote the effective use of federal, state, and regional resources. This position collaborates with clinical leaders, program managers, DBHDS internal partners, such as the Office of Licensing, Block Grant Specialists, Procurement, Finance, and Office of Management Services; with other state agencies, such as DMAS; as well as other key stakeholders on committees, workgroups, taskforces, councils, etc. in support of these objectives. Additionally, this position plays a lead role in the Department’s ACT fidelity monitoring program and is responsible for coordinating, ensuring execution of, and tracking outcomes for all fidelity evaluations conducted. A valid, unrestricted driver’s license and an acceptable driving record in accordance with the Commonwealth’s Driver Safety Program are required due to statewide travel to provider sites across the Commonwealth, as ACT teams are identified for TMACT reviews.

Additional responsibilities include:
• Managing contracts and program funding.
• Responding to inquiries, clarification or interpretation from internal and external stakeholders.
• Performing day-to-day administrative tasks and functions that support DBHDS administration.
• Leading coordination and execution of ACT fidelity monitoring program.
• Scheduling evaluations with providers.
• Coordinating with additional reviewers to plan and execute reviews
• Ensuring completion of post-evaluation summary reports and debriefing meetings with provider.

Minimum Qualifications

• Knowledge of contemporary clinical best practices in behavioral health services for individuals with SMI and co-occurring SUD.
• Knowledge and understanding of fidelity monitoring and fidelity monitoring instruments for Evidence Based Practices, specifically the Tool for the measurement of Assertive Community Treatment (TMACT).
• Ability to monitor and manage program funding to ensure cost effective service delivery and uphold fiduciary responsibility for state and Federal dollars.
• Knowledge of principles of behavior management, crisis intervention, and crisis prevention specific to SMI and co-occurring populations.
• Ability to build and sustain constructive and collaborative relationships with partners and stakeholders in settings such as multi-organizational workgroups, meetings, and partnerships.
• Skilled in interpreting, evaluating, and analyzing program-related data.
• Ability to engage in high-level problem-solving directed toward helping programs to provide effective treatment services.
• Proven skills implementing quality improvement initiatives in behavioral health settings.
• Ability to elicit program leaders’ values, pressure points, and key factors that impact operations in order to help them access customized technical assistance.
• Excellent oral and written communication skills, rapport-building skills, and engagement skills.
• Knowledgeable with Microsoft products, specifically Outlook, Word, and Excel.
• Ability to function with a high degree of independence, initiative, and considerable discretion.
• Demonstrated ability to uphold the values of advocacy, equity, and recovery both within DBHDS and across the broader behavioral health system.

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible, however not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.