Title: Reader Advisor - #BVI00066

State Role Title: Library Specialist I

Hiring Range: Starting Salary $36,000 commensurate with experience

Pay Band: 3

Agency: Dept for Blind/Vision Impaired

Location: Blind & Vision Impaired

Agency Website: https://www.dbvi.virginia.gov

Recruitment Type: General Public - G

Become a Reader Advisor and empower individuals with print disabilities to explore stories, access information, and stay connected through personalized library support.

Job Duties:

“Telework is limited in accordance with the Commonwealth’s telework policy.”

The Division of Services will provide a quality program of individualized rehabilitation services, educational consultation, technical assistance, and instruction that will empower eligible individuals to achieve their desired levels of independence consistent with their abilities and informed choices.

We are seeking a Reader Advisor to provide individuals with print disabilities, library services to assist them in choosing reading materials, researching book requests, answering National Library Services for talking book questions and resolving patron concerns.

Duties include but are not limited to:

• Customer Service 
• Records
• Meetings

Other duties/special projects as assigned. Completes duties and/or projects as needed or directed by supervisor.

Minimum Qualifications:

Experience

• Experience in customer service.
• Experience using computer software such as MS Office (Word, Outlook, Excel, etc.) and databases.
• Experience performing front‑desk duties, answering phones, and providing support as assigned.

Working knowledge of

• Database systems and electronic record‑keeping.

Skills in

• Communicating clearly and professionally with patrons by phone, email, and in writing.
• Organizing work, including managing multiple patron requests and completing tasks within required timeframes.

Ability to

• Prioritize workflow effectively.
• Research subjects and relay accurate information to patrons.

Additional Considerations:

• Previous Library Experience. 
• Previous Customer Service Experience.

Special Instructions:

Reasonable accommodation is available during the application/interview process per the ADA. Contact recruitment@dars.virginia.gov for assistance.

Minorities, individuals with disabilities, Veterans, AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply.

To Apply

Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia’s New Recruitment Management System. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. PageUp will provide you with confirmation of receipt when your application and/or résumé are submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information:

Name: Human Resources

Email: Recruitment@dars.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.