Title: Office Services Supervisor Senior

State Role Title: Admin and Office Spec III

Hiring Range: $48,734 - $61,730.51

Pay Band: 3

Agency: Virginia Department of Health

Location: WESTERN TIDEWATER-ISLE OF WGHT

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Western Tidewater Health District is seeking an energetic team member to join our public health staff as an Office Services Supervisor Senior. The district services the City of Suffolk, the City of Franklin, Isle of Wight County, and Southampton County. It is part of the Virginia Department of Health (VDH), which is dedicated to protecting and promoting the health of Virginians. VDH is made up of a statewide Central Office in Richmond and 33 local health districts.

The Office Services Supervisor Senior position will be based in the Isle of Wight Health Department but will require regular travel to the City of Suffolk Health Department. The selected incumbent will oversee staff who perform administrative, fiscal and /or clerical functions. Duties will include determining priorities, managing and coordinating all office support activities for assigned offices which may include registration, eligibility, reception and billing. Supervises staff and manages day-to-day assignments of direct report(s) to include scheduling and review work, training, counseling and formally evaluating employees including recommending and taking disciplinary action: evaluating and improving office productivity by recommending organizational changes if necessary for each office, shift or operational areas supervised. The ideal candidate will be able to interpret and implement state and local policies and procedures, assure compliance with program requirements, and collect and analyze data.

This position functions as a working supervisor providing support in Family Planning, Immunization, Maternity, Communicable Diseases and Sexually transmitted Disease clinics. The position supports the office schedule, performs clinical duties as needed to meet the office demand, collaborates with finance point of contact on accounts receivable functions and monitors accounts receivable to ensure the accuracy of data compliance with state and local policies and procedures. The position serves as a SME in eligibility issues and accounts receivable with an emphasis related to insurance for multiple offices; performs complex financial eligibility.

Other duties include deposits, completing the monthly fiscal report, secure collection and receipt books, and performing as a centralized billing contact to support the billing of patients, organizations and third parties according to timelines.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• Considerable knowledge of supervisory principals/practices, financial guidelines and accounts receivable policies/procedures.
• Excellent customer service and communications skills (oral and written)
• Ability to work independently with minimal supervision
• Ability to work and contribute within collaborative relationships, including the public

Additional Considerations

Experience working in a medical office.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Priscilla Crocker

Phone: 757-514-4769

Email: priscilla.crocker@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.