Title: Licensing Specialist

State Role Title: Admin and Office Spec III

Hiring Range: $43,000 - $49,500

Pay Band: 3

Agency: Dept of Prof & Occup Reg

Location: DPOR Main Office

Agency Website: www.dpor.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Professional and Occupational Regulation (DPOR) is on a mission to provide the best customer experience possible as we build Virginia’s workforce, helping qualified people of all backgrounds start businesses and work in their chosen fields. As a Licensing Specialist, you will play a key role in Virginia’s economic vitality. The Licensing Specialist processes applications and changes for licensure/certification from businesses and individuals for the regulatory boards assigned to each section. This position provides telephone coverage and provides thorough and accurate information related to the statutes, regulations, policies, and procedures for the boards to which it is assigned.

In this position, you will serve as Licensing Specialist for the Board section of our Real Estate division.

This posting may be used to fill Licensing Specialist vacancies in other sections should the need arise within 90 days of the close date.

Minimum Qualifications

• Ability to follow verbal and written directions.
• Ability to actively listen.
• Ability to learn and continuously reference new information.
• Ability to gather and evaluate information to determine solutions and answer questions.
• Ability to analyze and compare information, draw conclusions, exercise discretion, and sound independent judgment, in eligibility determinations, strong interpersonal skills, and grammatically correct communication skills- oral and written.
• Ability to use decision-making skills to identify, organize, prioritize, and execute tasks within the expected time frame.
• Ability to work as a team member with limited supervision while handling multiple tasks.
• Exceptional customer service skills.

Additional Considerations

• Proficiency in the use of computer software applications.
• Experience with preparation of written correspondence.
• Experience with Microsoft Excel and data entry preferred.
• Experience in a regulatory environment preferred.

Special Instructions

CONFIRMATION: You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

As part of the Department of Professional and Occupational Regulation (DPOR), you will play a crucial role in promoting the economic vitality of Virginia by helping qualified individuals start businesses and pursue their chosen fields. DPOR is an executive branch agency under the Secretary of Labor for the Commonwealth of Virginia. Our regulatory boards are comprised of practitioners and citizens appointed by the Governor. They are responsible for regulating various professions and occupations, including architects and contractors, cosmetologists, and professional wrestlers. We protect the public by verifying minimum competency, investigating complaints, and upholding professional compliance with state laws and regulations.

Working for the State affords you many benefits, and here are just a few:
• Affordable and comprehensive health benefits,
• 13 paid state holidays.
• Time off to volunteer as well as vacation, sick, and personal leave.
• Participation in the VRS retirement system (Hybrid 457 Deferred Compensation Plan).
• Free parking on the premises (DPOR)

VETERAN STATUS: When applying for this employment opportunity, if you indicate that you are a veteran, please provide a copy of your DD214 to personnel@dpor.virginia.gov or by fax at (833) 654-4240 before the job posting closes.

LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card by attaching it to your submitted application, or you may send it to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, before the job posting closing.

ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov or via fax to (833) 654-4240 before the job posting closes.

ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand-delivered applications or resumes.

BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include local agency checks, criminal record checks, driving record checks, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised that if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.

LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.

Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.

DPOR is an Equal Opportunity Employer

Contact Information

Name: Human Resources

Phone: 804-367-8500

Email: HR@dpor.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.