Title: Data Coordinator

State Role Title: Prog Admin Specialist II

Hiring Range: Up to $62,858

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location: Central Office

Agency Website: www.dbhds.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services’ (DBHDS) Office of Human Rights is seeking a skilled professional, accustomed to working with a high level of autonomy, to manage an electronic system for review of all referrals of alleged human rights violations received outside of the department’s web-based provider reporting system. This position ensures alleged violations of the rights of individuals with disabilities receiving facility, home, and community-based services licensed or funded by DBHDS are received and responded to timely. This position is responsible for review, triage, and tracking of all referrals of alleged human rights violations from outside agencies like the Department of Social Services, Department of Aging and Rehabilitative Services, and the Office of the State Inspector General; review, triage and tracking of all complaints submitted on behalf of an individual from the Office of the State Inspector General, the disability Law Center of Virginia or any other external oversight agency; and review, triage and tracking of all reports received from Adult and Child Protective Services localities or other oversight and protection agencies, in addition to maintenance and oversight of the associated tracking tools. This position requires the ability to function effectively in a fast-paced, high-volume work environment, manage multiple and competing deadlines, and navigate complex interactions with stakeholders. Primary duties include, but are not limited to: triage and tracking of serious incident reports and other complaints referred to the Office of Human Rights (OHR) through the DBHDS Offices of Licensing and Constituent Services; consultation with and education of agency stakeholders regarding the human rights reporting and complaint resolution process; identification of systemic human rights reporting barriers; trend and data analysis; monitoring compliance with applicable human rights regulations; and taking appropriate action to safeguard the health, safety, and rights of individuals receiving DBHDS-licensed and funded services. A valid, unrestricted driver’s license and an acceptable driving record in accordance with the Commonwealth’s Driver Safety Program are required due to infrequent statewide travel for training. Use of a private and secure home office is required.

Minimum Qualifications

• Experience working with individuals with Intellectual and Developmental Disabilities, Substance Use disorders and/or Mental Illness.
• Knowledge and ability to prioritize and manage high volumes of case coordination, to include analyzing problems and recommending solutions.
• Experience maintaining accurate detailed records and producing professional reports.
• Proficiency utilizing strong organizational and time management skills to meet critical deadlines.
• Excellent verbal and written communication skills.
• Demonstrated ability to interpret state laws, regulations, policies and procedures.
• Experience consulting and assisting with development of data tracking processes and tools.
• Experience establishing effective working relationships with internal and external stakeholders.
• Capacity to prioritize emergent and sensitive information independently.

Additional Considerations

• Experience and knowledge in public and private human service delivery systems, including DBHDS licensed services, Medicaid funded programs and DBHDS-operated hospitals and centers.
• Working knowledge of regulatory requirements pursuant to the Virginia Freedom of Information Act.
• Demonstrated ability to work within the framework of DBHDS technology, including experience with Microsoft Teams, Microsoft Word, Adobe, SharePoint, Outlook and Power BI.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible, however not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.

For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov.

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.