Title: Licensing Specialist

State Role Title: Admin and Office Spec III

Hiring Range: $45,953-$55,576 commensurate with experience

Pay Band: 3

Agency: Dept of Health Professions

Location: Dept of Health Professions

Agency Website: www.dhp.virginia.gov

Recruitment Type: General Public - G

Job Duties

A satisfying and rewarding employment opportunity awaits you at the Virginia Department of Health Professions!

The Virginia Department of Health Profession's (DHP) mission is to ensure safe and competent patient care by licensing health professionals, enforcing standards of practice, and providing information to health care practitioners and the public.

This position provides licensing support for the section within the Board of Pharmacy responsible for licensing applicants for various facilities. This position independently evaluates applications, documentation and compliant inspection reports. This position maintains a high level of customer service and answers all phone calls and emails related to all licensing under the Board of Pharmacy. This position also serves as back up administrative specialist for other facilities when needed.

Minimum Qualifications

- Considerable experience working in administrative services, knowledge of office systems, and working with the public in a fast-paced environment.
- Knowledge of licensing principles and practices within a regulatory office environment.
- Experience working with laws and regulations pertaining to licensure.
- Ability to apply knowledge of laws, regulations and policies pertaining to licensure in response to a customer inquiry via verbal or written correspondence.
- Ability to problem solve and research relevant documentation to ensure quality customer service.
- Strong ability to communicate effectively and tactfully both orally and in writing.
- Demonstrated interpersonal skills and ability to work cooperatively with others in a team environment.
- Demonstrated ability to both enter and analyze data as well as prepare and manage spreadsheets to track tasks and deadlines.
- Experience with automated and hard copy file maintenance.
- Proficiency in Microsoft Office Suite products.

Additional Considerations

Previous or current experience as a licensing specialist or credentialing specialist for a regulated profession/entity in state or federal government is preferred.
- Previous or current experience working with licensure database systems as a primary job duty is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

DHP accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history and duties/responsibilities which demonstrate your qualifications for this position. Please be as detailed as possible in your application. Assumptions will not be made regarding your experience.

Supplemental Questions:
You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration. Answers should be reflected in jobs and positions held. Statements such as "see resume', "see above", and the like will not be accepted.


· As an employee of this agency, you are required to review and sign the Department's Confidentiality Statement, which will be retained in your personnel file.
· As an employee of this agency, you are required to review and sign the Agency's Code of Ethics, which will be retained in your personnel file.
· As an employee of this agency, you are required to successfully complete computer systems security training prescribed by this agency and in accordance with the Virginia Information Technologies Agency (VITA). Successful completion of initial training and any subsequent updates is a condition of employment.”
· A criminal background check is required for this position.

Contact Information

Name: Human Resources

Phone: 000-000-0000

Email: reruitment@dhp.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.