• Ability to read, write and comprehend directions and instructions; basic computer skills 

• Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public 

• Ability to maintain professional demeanor and appearance  

• Ability to function efficiently, professionally and graciously in a fast-paced, high-pressure environment providing a high standard of customer service 

• Ability to work well as part of a team and independently  

• Ability to stand for long periods of time with scheduled breaks 

• Willingness to learn about our collections, products and events 

• Ability to attend trainings and meetings 

• Ability to communicate with the public in person 

Additional Requirements: 

• Scheduled a minimum of 10 hours per week and has availability for nights, weekends and holidays  

• Arrive on time for shifts and alert a manager as soon as possible, if unable to do so  

• Adheres to all VMFA Museum and Shop policies  

• Provide knowledgeable, respectful, and engaging customer service to all guests  

• Partner with management to resolve and accommodate customer requests/issues  

• Knowledgeable on museum collections and exhibitions, programs and shop events  

• Actively learn about merchandise to better engage with customers  

• Keep up to date on all training resources and completes mandatory training sessions  

• Strictly adhere to the VMFA Shop cash handling procedures   

• Knowledgeable in Counterpoint, processing sales and returns, and opening/closing a register  

• Become proficient with the museum’s membership program and selling regular and gift memberships  

• Maintaining a clean, well-stocked and organized sales floor  

• Attentive on the sales floor to uphold loss prevention policies and procedures and minimize loss  

Special Instructions: 

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. 

All applicants must submit an online application. This position will close at 11:55 pm on the designated closing date at the top of the posting listed in PageUp. 
 
Please contact the HR office at recruitment@vmfa.museum if you need assistance. 
 
VMFA is a Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts. 

Contact Information: 

Name: Human Resources Services 

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone. 

Email: recruitment@vmfa.museum for recruitment related questions. 

 Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.  

Conditions of Employment:   

Employment is contingent upon the successful completion of a criminal background check. 
 
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Virginia Museum of Fine Arts uses the E-Verify system to confirm identity and work authorization.