Title: Quality Assurance Manager

State Role Title: Prog Admin Specialist II

Hiring Range: Up to $105,000

Pay Band: 5

Agency: Dept of Ed Central Operations

Location: JAMES MONROE BUILDING

Agency Website: doe.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Education (VDOE) is recruiting for a Quality Assurance Manager to support key monitoring and compliance initiatives for Virginia's Child Care Subsidy Program.

This role ensures that program administration meets federal and state regulatory requirements, supports fiscal accountability, and drives operational excellence through data-informed decision-making.

The Quality Assurance Manager would be expected to perform the following duties:

• Lead Virginia's child care program integrity and accountability process to include maintaining a control inventory with ownership, testing schedules and remediation protocols, conducting periodic testing of control activities, reporting results to stakeholders, and monitoring corrective action plans resulting from internal reviews, state audits, or federal program assessments.
  
• Initiate conversations with federal partners when assistance is needed; prepares information for the Administration for Children and Families as needed and submits with Division Director/Deputy Director approval.
  
• ​Complete federal, state, department, and division reporting accurately and on time. Uses defined metrics and trend data to demonstrate achievement quality assurance objectives and outcomes. Ensure reports and other communications are written in a concise, clear, and easily understood and professional manner using correct spelling and grammar; properly apply state code, state and federal regulations, and guidelines; include back-up documentation as needed; and are comprehensive and provide as needed data for corrective action and training activities.
  
• Identify, develop, and/or test innovative enhancements, pilots, and improvements to child care practices and tools.
  
• Foster a quality assurance culture across program teams through staff training initiatives which establish monitoring expectations, control compliance, and data accuracy
  
• Maintain a working knowledge of fraud, waste, and abuse risk factors within the child care subsidy context.

Minimum Qualifications

• ​​Excellent analytical, audit, error detection and/or quality assurance skills to develop accurate and sound conclusions.
  
• Ability to interpret and apply complex state and federal regulations and procedures.
  
• Ability to independently manage a deadline-oriented workload with overlapping assignments and with a high degree of accuracy.
  
• Excellent interpersonal, supervisory and process/people management skills to successfully manage staff and projects/processes in human services field/program.
  
• Ability to communicate verbally and in writing in a clear, accurate and professional manner.
  
• Ability to respond to the needs of internal and external customers with appropriate products and information and in a timely manner.
  
• Skilled in the use of personal computers and software packages to perform word processing and to produce spreadsheets, databases, graphs and tables for data analysis and presentation.
  
• Experience with and working knowledge of the Child Care Subsidy Program and Child Care Subsidy Program Guidelines.
  
• Working knowledge of local department of social services' operations.
  
• Ability to design, plan, implement, and amend as needed a state improper payment review methodology and reporting process that meets federal requirements.

Additional Considerations

• Ability to analyze/research information, develop sound conclusions, utilize spreadsheets and automated reports/systems.
  
• Comprehensive knowledge of child care subsidy policy and practice, federal payment accuracy requirements and audit and review practices.
  
• Ability to recognize and resolve problems; ability to analyze and document information and develop required reports. Skill in responding to internal and external customers.
  
• Ability to collaborate with staff and managers within division, regions, and local departments.
  
• Ability to communicate orally and in writing.
  
• Bring process deficiencies and needs for enhancements to the attention of supervisor.
  
• Ability to carry out position responsibilities and advance the department's payment accuracy functions.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

A résumé will be accepted in lieu of a completed state application. Applications submitted via e-mail, postal service, fax or hand-delivered will not be considered. Successful candidates must pass a criminal background check. Commonwealth of Virginia employees may have teleworking options available. Final teleworking agreements will be reviewed and approved upon hire.

This role will require completion of a Statement of Economic Interests (SOEI), which is filed annual with the General Assembly.

Reasonable accommodations are available to persons with disabilities during the application and/or interview process. For assistance call: (804) 225-2021, [TTY: 786-8389]

Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. The Virginia Department of Education is an Equal Opportunity Employer and encourages diversity within its workf

Contact Information

Name: Human Resources

Email: humanresources@doe.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.