Title: Program Support Technician Sr DSP03705

State Role Title: Admin and Office Spec III

Hiring Range: $47,613 to $70,487 Negotiable and Commensurate with Experience

Pay Band: 3

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: General Public - G

Job Duties

Previous Applicants Need Not Re-Apply

About the Position:

The Virginia State Police (VSP) is seeking to hire a Program Support Technician Senior in our Human Resources (HR) Division at our Administrative Headquarters in North Chesterfield, Virginia. The job duties for this position include but are not limited to:

• Reporting to the HR Projects and Training Coordinator, the Program Support Technician Senior provides advanced administrative and program support for the Agency’s online performance management system.
• Performing specialized clerical tasks, data entry, documentation tracking, and records management to ensure timely completion of performance management requirements.
• Assisting supervisors and employees with routine system questions, maintains accurate logs and records, monitors workflow status, and prepares standard reports to support HR operations.
• Ensuring work is completed using established procedures, policies, and guidelines, with responsibility for independently prioritizing assignments and resolving routine issues.

About the Agency:

At the Virginia State Police, we are more than just a law enforcement organization — we’re a united team of problem‑solvers, protectors, and public servants shaping the future of the Commonwealth. Every role here strengthens our mission to preserve life, protect the vulnerable, and enhance safety while upholding civil liberties throughout Virginia.

When you join VSP, your skills create real impact across every community we serve. Our culture is built on being selfless, engaged, and aware, and we succeed through timely, purposeful action; clear communication; personal accountability; and continuous improvement — together.

We prioritize the readiness and well‑being of all our people, entrusting decision‑making to those closest to the challenge and supporting one another with kind, direct feedback that helps us grow. At VSP, you will find meaningful work, real opportunities for advancement, and a supportive culture grounded in service, purpose, and the belief that we are One Mission. One Team. One VSP.

If you’re ready to make a difference and be part of something larger than yourself, your next career starts here.

Minimum Qualifications

Knowledge of:

• HR office practices, recordkeeping and administrative procedures.
• Data entry processes and workflow tracking.
• Understanding of document management and data entry practices, including management of secure/confidential records.
• General rules and regulations relevant to the review, collection, and protection of public and private information.

Skills in:

• Using Microsoft Office products including Excel for sorting, filtering, and lookups.
• Organizing and prioritizing work to meet deadlines.
• Customer service and communicating clearly in writing and verbally.
• Operating and learning office software systems.
• Document sharing via web-based communication tools such as SharePoint/Teams.
• Technical troubleshooting (e.g. workflow errors, routing, and access issues).

Ability to:

• Review documents for completeness and accuracy.
• Follow established procedures and apply policy guidance to administrative tasks.
• Troubleshoot routine issues and escalate more complex problems.
• Work independently on recurring tasks while supporting team needs.
• Collect, interpret, and summarize data from a variety of sources to identify discrepancies.
• Recognize process inefficiencies and recommend improvements.
• Maintain accuracy and confidentiality with sensitive personnel data and situations.
• Effectively utilize technology, operate a computer, learn new systems and software and adapt to process change.
• Build rapport across HR and operational units.
• Work effectively through peak times of high-volume workloads.
• Establish and maintain working relationships with internal and external stakeholders.
• Experience performing administrative, program, or technical support, including records management and data verification, in a professional environment.
• Experience using computer‑based systems and Microsoft Office applications.
• Experience providing customer service in an office environment.
• Graduation from high school or equivalent.

Additional Considerations

• Knowledge of performance review and evaluation processes highly preferred.
• Experience supporting HR or other specialized administrative programs preferred.
• Experience using system reports or tracking tools to evaluate data accuracy, identify workflow issues, or support program‑level decision‑making is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on July 31, 2026. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

PageUp provides confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Talent Acquisition & Employee Relations Section of the Human Resources Division at professionalemployment@vsp.virginia.gov.

It is the policy of the Department of State Police (the Department) that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.

This policy shall be adhered to in all aspects of Departmental employment practices. It does not permit the lowering of bona fide job requirements, performance criteria, or qualifications to give preference to any state employee or applicant for state employment based on the above prohibitions.

REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.