Title: Licensing Operations Manager, (W4125)

State Role Title: Prog Admin Manager III

Hiring Range: $85,000 - $105,000 (commensurate with experience)

Pay Band: 6

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

Please Note: This position is open only to current Virginia State employees.

The Licensing Operations Manager directly supports the Division Director in coordinating key division business operations. They provide administrative supervision and leadership to licensing, technical support and business operations staff.

The position will:
-Lead and coordinate key business operations in the areas of finance, budgeting, properties and facilities, vehicles, public affairs, communications and human resources
-Supervises and leads the business operations team by evaluating and monitoring performance, assigning tasks and providing supervisory support
-Serves as liaison between the Agency Home Office, field offices and other agency divisions
-Research, analyze and evaluate program operation effectiveness
-Create, monitor, document and improve operational processes
-Oversee and supervise Home Office customer service operations, (licensing hotline, mail, online customer complaint handling and responses)

This position will:
-Identify and evaluate trends that impact quality of care
-Incorporate and enforce department and division directives, documents and guidance
-Represent the agency and division during interactions with providers, federal, state, and local agencies, and the community to reduce risks to adults and children in care facilities through the promotion and support of improved quality of care and enforcement of state licensing laws, regulations, and evaluation of standards of practices
-Serve as primary liaison for the Division Director with internal and external contacts
-Attend and participate in meeting with the Division Director
-Support the Division Director in coordinating all division operations
-Composes, revises, edits and disseminates correspondence, reports and materials on behalf of the Division Director
-Oversee content, design and updates for division Fusion and public VDSS website
-Assists with projects and activities as assigned by the director

*This position requires in-office and possible travel for remote work.

Minimum Qualifications

Experience in Licensing and regulatory settings

Experience with business operations

-Demonstrated ability to communicate effectively, both orally and in writing, with colleagues, decision-makers and stakeholders.
-Ability to manage complex and critical issues and manage multiple projects and assignments simultaneously with minimal supervision.
-Demonstrated ability to work with a wide and diverse variety of stakeholders and establish and foster cooperative working relationships with internal and external parties.
-Provide leadership and organization to the planning and implementation of programs and projects.
-Strong analytical, problem solving and critical thinking skills.
-Ability to effectively solve administrative problems, and use time-management skills to prioritize workload.

*Please submit a cover letter with your application.

Additional Considerations

Supervisory experience; experience with multitasking, particularly with high level and priority tasks
Experience with customer service operations, (licensing hotline, mail, online customer complaint handling and responses)

-Comprehensive knowledge of the complex statewide Licensing program and a thorough understanding of the important role the program plays in ensuring self-sufficiency and family well-being
-Advanced knowledge of federal and state laws and policies affecting the programs of the Division of Licensing Programs
-Familiarity with the Code of Virginia and the Virginia Administrative Code

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The selected candidate is required to file a Statement of Economic Interests form pursuant to the Code of Virginia § 2.2-3114, as a condition of employment.  The filing must be completed on or before the first day of employment and annually thereafter on or before February 1.  The selected candidate is required to complete the Statement of Economic Interest training within 2-months of becoming a state filer and at least once during each consecutive period of two calendar years commencing on the first odd-numbered year thereafter. For more information, please visit http://ethics.dls.virginia.gov/.  

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.
VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.