Title: Claims Technician (Henrico)

State Role Title: Admin and Office Spec III

Hiring Range: $37,500 - $39,500

Pay Band: 3

Agency: Virginia Employment Commission

Location: VEC CENTRAL OFFICE

Agency Website: https://www.vec.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Virginia Employment Commission (VEC) is seeking a Claims Technician who will deliver prompt and professional Unemployment Insurance (UI) services by responding to claimant and employer inquiries, reviewing and processing initial and continued claims, resolving eligibility issues, and ensuring accurate documentation and timely benefit payments. This role gathers and enters claim information, interviews customers to determine needed actions, updates personal and payment details, meets call quality standards, and maintains compliance with federal and state requirements. The Claims Technician also supports daily administrative tasks, processes mail, assists with special check requests, maintains organized records, and performs responsibilities related to the FTI Offset Program while contributing to an efficient and customer focused team.

Join the VEC and be part of a mission-driven agency dedicated to supporting workers, strengthening communities, and promoting economic stability across the Commonwealth. We administer Virginia’s UI benefits program with a commitment to providing customer-centered, accessible, inclusive, and impactful services to support our shared mission: lifting up Virginia, one unemployed worker at a time. The VEC is also an integral part of a historic milestone as Virginia becomes the first state in the South to offer Paid Family and Medical Leave (PFML). Our agency will be responsible for standing up and administering this new program, which will expand the vital support we provide for employees when they need it most.

We offer paid leave; a minimum of 13 paid state holidays per year; medical, dental, vision, and life insurance options; retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan for classified positions); and are a federally recognized Public Service Loan Forgiveness (PSLF) employer.

If you’re motivated by public service, continuous improvement, and meaningful work that supports opportunity for all, the VEC is a place where your contributions matter!

Minimum Qualifications

• Basic knowledge of claims examination and processing, accounting and cash management principles, and office operations.
• Strong customer service, data entry, and communication (oral and written) skills.
• Proficient in Microsoft software (e.g., Excel and Word), OneDrive, and/or similar software.
• Ability to perform detailed work related to the tracking and resolution of claims and employer charges; collect and analyze information to make determinations; prepare and reconcile reports; record and enter information into a database; interpret and apply program requirements; work independently and as a member of a team; respond to inquiries and provide technical assistance; and prioritize workload and meet deadlines.
• Must successfully obtain and demonstrate requisite skill set (knowledge, skills and abilities) for position and meet the certification requirements, as defined by DOL, to become certified as an agency Unemployment Claims Investigator no later than one year from the commencement of the training program to remain in position.

Additional Considerations

• Experience entering and reviewing data using an automated system (e.g., VUIS or related system), providing administrative support, reviewing claims, and/or working with UI benefit programs.
• Experience working special program, TRA/RTAA, and DUA claims.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is located within the Central Office in Henrico, VA. This is not a remote-work position.

Submission of an online application is required for this position. The VEC does not accept applications, résumés, cover letters, etc., in any other format. When applying for jobs, please ensure your online application and/or résumé are complete with duties and skills associated with your work experience.

The Virginia Employment Commission is committed to upholding our values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities. We are an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation and an Unemployment Insurance (UI) fraud background check.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. The VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.

The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.

Auxiliary Aids and Services are available upon request to individuals with disabilities. Applicants needing accommodations should contact the Human Resource office for additional information.

A valid Virginia Driver's License is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency.

For the status of your application and this position, please refer to your PageUp / Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.

NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: VEC Human Resources / Recruitment

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, résumés, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.