Title: Document Imaging Specialist Work Lead, Position no. 00808

State Role Title: Admin and Office Spec III

Hiring Range: $47,070 - $61,191

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DATA MANAGEMENT SERVICES

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Department of Motor Vehicles is hiring for a Document Imaging Specialist Work Lead for a position within its Document Imaging department at our headquarters location in Richmond, VA.

This position is open to current DMV employees only.

This position is responsible for receiving, processing, and verifying driver license and title applications and supporting documents submitted from DMV Customer Service Centers, DMV Selects, Dealers, and DMV work centers statewide.

The role ensures all documents are accurately prepared, scanned, verified, and entered into DMV’s electronic systems. Additionally, the position is responsible for maintaining scanning equipment, performing quality control, leading team efforts as needed, and supporting various office tasks as needed to ensure smooth operations.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Knowledge of standard office practices, including filing systems, data entry, and document handling with strong attention to detail.
• Proficiency in using and maintaining scanning equipment and document management systems for accurate processing.
• Strong organizational and time-management skills to handle multiple tasks effectively and meet strict deadlines.
• Effective communication skills for interacting professionally with team members, customers, and stakeholders, fostering a positive and efficient work environment.

Additional Considerations

•Familiarity with DMV’s document management systems, such as OnBase, and DMV-specific policies and procedures.
•Ability to work accurately in high-volume processing environments, ensuring compliance and attention to detail in document handling.
•Demonstrated customer service skills, with a focus on resolving inquiries professionally and promoting a collaborative team atmosphere.
•Proficiency in office software and PC applications to support data entry, reporting, and daily documentation tasks.
•Proven record of resolving discrepancies and enhancing efficiency in administrative processes.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.