Title: Program Support Technician Senior

State Role Title: Admin and Office Spec III

Hiring Range: $49,500.00 - $56,652.00

Pay Band: 3

Agency: Virginia Department of Health

Location: WEST PIEDMONT HQ

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Come work where the blend of small-town charm, natural beauty and affordable living is at your disposal. The area offers a relaxed pace of life, and a welcoming community that cares about the people who live here. The West Piedmont Health District serves Henry County, Franklin County, Patrick County, and the City of Martinsville.

What drives you? Whether knowing the work you do makes a difference, having a great work/life balance, working to succeed in performing beyond the minimum and contributing in ways that go beyond expected or simply working with a great group of people who are committed to professionalism then the Department of Health is right for you.

Position VDH00344- location will be Martinsville, VA
Position VDHWP013- location will be Rocky Mount, VA

Program Support
• Serves as a lead and an expert information resource for one or more program areas
• Performs complex tasks for program services
• Directs and/or processes incoming inquiries and provides accurate information for program services
• Designs and directs workflow processes
• May assist with applications for services and MOAs
• Supports the development and coordination of program activities
• Ensures compliance with policies, procedures, and regulations

Data Entry & Records Maintenance
• Collects and inputs data into established database and reviews for discrepancies
• Maintains records in accordance with policies and procedures
• May perform data analyses to assess trends
• Gathers data and collects and prepares reports on program activities
• Generates reports as needed

Training & Technical Guidance
• Provides guidance and resources on program specifics
• Provides training to other support staff on processes, procedures, workflow and program details

Minimum Qualifications

• Knowledge of program operations, services, policies, and procedures.
• Ability to serve as an expert resource, providing accurate information and resolving inquiries.
• Experience in designing and directing workflow processes to enhance program efficiency.
• Ability to ensure compliance with relevant regulations, policies, and procedures.
• Proficient in collecting, entering, and reviewing data for discrepancies.
• Ability to maintain records in accordance with established policies and procedures.
• Ability to generate reports and interpret data to inform program activities.
• Strong interpersonal and communication skills, verbal and written.
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e. Word, Excel, and database entry) and general office equipment

Additional Considerations

Experience in supporting a supervisor or manager in leading a team
Experience in training/mentoring
Experience scheduling and ensuring continuity of operations
Experience in Coordinating clinics or special projects
Knowledge of Department of Health Vital Records
Knowledge of Electronic Health Records operating systems.
Knowledge of Billing and Coding
Deputy Registrar Certification

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Eddie McDaniel

Phone: N/A

Email: edward.mcdaniel@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.