Title: Human Service Program Specialist

State Role Title: Community and Social Svc Specialists, All Other

Hiring Range: $48,027 - $67,297

Pay Band: 4

Agency: Virginia Department of Health

Location: Dept of Health

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Office of Health Equity is seeking a Workforce Coordinator to support the administration and management of programs within the Health Workforce Incentive Unit. The unit administers a variety of programs designed to attract and retain primary health professionals throughout Virginia, particularly in medically underserved and health professional shortage areas. These programs include competitive loan repayment initiatives that provide financial assistance toward qualifying educational debt, as well as federal programs that support eligible international clinicians participating in J-1 visa exchange visitor programs.
The Workforce Coordinator will support the processing and management of program applications and serve as a key point of contact for prospective applicants and program participants. Responsibilities include providing guidance on available incentive programs, application requirements and procedures; assisting applicants with navigating program guidelines; monitoring and documenting participant service obligations; maintaining accurate program records; and collaborating with program staff to identify and implement improvements to application processes. The position requires strong attention to detail, organization, communication, and customer service skills, as well as proficiency with Microsoft Office applications. Experience with SharePoint, Power BI, REDCap, and customer relationship management or similar data-management systems is preferred.

Minimum Qualifications

Knowledge and/or experience with administration, planning, service delivery, and evaluation of programs or initiatives, including application processing, program monitoring, reporting, and maintaining accurate records.
Knowledge and experience reviewing applications and documentation, providing guidance and technical assistance, communicating program requirements, ensuring compliance with applicable policies, regulations, and program guidelines, and maintaining complete and accurate documentation.
Knowledge and/or experience with data collection and analysis, ensuring data accuracy and integrity, tracking applicant and participant information and service obligations, and producing reports.
Experience identifying and analyzing application, documentation, or program process issues and providing recommendations for problem resolution and process improvement.
Experience working as part of a team, responding to applicant and stakeholder inquiries in a professional and timely manner, interpreting and applying policies, procedures, and program guidelines, and preparing correspondence.
Proficiency with Microsoft Office applications.

Additional Considerations

Public health, healthcare, or health workforce program experience
Experience supporting government-funded, grant-funded, or health workforce incentive programs
Experience with SharePoint, Power BI, REDCap, and/or customer relationship management or similar data-management systems

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Vontrell Hodges

Phone: 804-461-7605

Email: Vontrell.Hodges@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.