Title: DMV Customer Service Generalist - Altavista 02050

State Role Title: Admin and Office Spec III

Hiring Range: $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000.

Pay Band: 3

Agency: Department of Motor Vehicles

Location: ALTAVISTA CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join Our Team as a Customer Service Generalist in Altavista!

Virginia’s Department of Motor Vehicles (DMV) is looking for a friendly, service-minded professional to join our Altavista Customer Service Center. If you have a knack for helping people, experience handling cash and credit card transactions, a talent for solving problems, and a genuine eagerness to learn, we’d love to meet you. This is a role with real room to grow your career.

What You’ll Do

As a Customer Service Generalist, you’ll be the welcoming face of DMV for your community. Every day, you will:

• Help customers understand DMV policies, procedures, and regulations
• Issue IDs
• Process applications
• Administer vision, driver, and in-car road tests
• Handle a variety of vehicle registrations, titles, tax and fee payments, and other DMV services

We’ll Set You Up for Success

You don’t need to know it all on day one. We provide training to help you thrive. You’ll also enjoy:

• A competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays each year
• Paid annual, sick, and family/personal leave
• Deferred compensation

About DMV

Headquartered in Richmond, the Virginia DMV serves about 6.2 million licensed drivers and ID card holders and more than 8.4 million registered vehicles. We also support a wide range of businesses and organizations, including dealers, fuel tax customers, rental companies, driving schools, state agencies, local governments, and non-profits.

Our work is guided by five core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about them. We live them every day, and we’d love for you to bring them to your work here.

What You’ll Bring (Minimum Qualifications)

• Strong verbal and written communication skills, with the ability to connect with a wide variety of customers and stakeholders, even when things get busy
• A track record of delivering excellent customer service and resolving inquiries efficiently
• A sharp eye for detail to ensure transactions are processed and verified accurately
• Solid problem-solving skills and the ability to resolve customer issues in a fast-paced setting
• Computer literacy, including proficiency with Microsoft Office applications such as Word and Excel
• The ability to read, understand, and interpret complex laws, policies, and DMV procedures
• The ability to analyze and accurately apply DMV regulations and procedures to each customer’s unique situation

What Will Set You Apart (Additional Considerations)

• Familiarity with DMV processes, including policies and procedures for licensing, registration, and titling
• An understanding of how the public sector works, including government processes, regulations, and customer service protocols
• Demonstrated experience in customer service, including handling inquiries and resolving escalated issues
• Administrative experience, such as processing documents, entering data, and maintaining records

Requirements for the Role

• Background check: A criminal background check is required to protect the integrity of DMV operations.
• Driver’s license: You must hold and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor certification: You must be at least 21 years old and maintain the instructor certification needed to administer road tests.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.