Title: NSU00161 - Academic Success Coach

State Role Title: Education Coordinator I

Hiring Range: $50,000 - $60,000

Pay Band: 4

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

TO APPLY AND BE CONSIDERED FOR THIS POSITION, YOU MUST APPLY THROUGH WORKDAY:

https://nsu.wd501.myworkdayjobs.com/en-US/nsu/job/Academic-Success-Coach_JR100550 


Job Description Summary

“***This is a GRANT funded position***

The Student Success & Transfer Coach provides comprehensive support to Pell-eligible students transitioning from community colleges to Norfolk State University and throughout their enrollment. This role blends academic advising, success coaching, and transfer pathway coordination to ensure students persist toward graduation. Coaches deliver intrusive advising, help students navigate transfer and degree requirements, and provide holistic support that addresses academic, social, and personal barriers to success.

The position provides proactive, holistic advising and success coaching that reduces barriers to persistence, minimizes credit loss, and promotes timely graduation. By integrating academic planning, transfer pathway coordination, and student engagement, the Student Success Coach advances equitable student outcomes and supports NSU’s commitment to access, retention, and completion.

KSA’s and or Competencies required to successfully perform the work:

- Demonstrated ability to effectively plan, organize and assess programs and events
- Education and experience in higher education, counseling, advising, or a related field.
- Working knowledge of retention initiatives and practices
- Effective interpersonal, oral and written communication skills.
- Ability to work with and interact effectively with diverse groups of students, faculty, and staff.
- Demonstrated computer skills, e.g., the ability to conduct internet research and word processing and utilize database software.
- Knowledge of the applicable federal and state regulations governing areas related to the responsibilities of the position including the Federal Education Rights and Privacy Act (FERPA)
- Demonstrated ability to work independently and with initiative.

Minimum Qualifications:

- Bachelor’s degree required; master’s degree preferred in higher education, counseling, advising, or a related field.
- Experience working with college students in academic advising, success coaching, or transfer support.
- Knowledge of community college–to–university transfer pathways and academic planning.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to use data and advising technology to track and support student progress

Additional Considerations:

- Master’s degree and three to five years of experience in academic advising, student success, transfer initiatives, or program coordination in a college or university setting.
- Experience working with college students in academic advising, success coaching, or transfer support.
- Knowledge of community college–to–university transfer pathways and academic planning

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.


EEO Statement
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Contact Information

Name: Norfolk State University

Phone: 757-823-8160

Email: No Email Material Accepted

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.