Title: FA371 - University Registrar

State Role Title: Faculty-Administrative

Hiring Range: Commensurate with credentials and experience

Pay Band: UG

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

Job Duties

The Registrar is responsible for implementing innovative programs, processes, and services in the Registrar's Office that meet student and faculty needs, preserving the integrity of student and academic records, and optimizing technical resources. The Registrar is responsible for the
supervision and management of all administrative and operational functions and provides leadership to plan, organize, and manage all the activities related to the Registrar's Office, including serving as the official authorized keeper of the Institute's student records and assuring compliance with federal and state laws. The Registrar will lead in initiating, developing, and assuring compliance with academic policies and procedures, evaluating, and modifying the student information system for the University’s needs, and scheduling classes and the academic calendar. The Registrar will partner with faculty and staff within the Institute to develop and deliver various academic programs.

Essential Functions and Responsibilities: Individuals must possess knowledge, skills, and
abilities to successfully perform the essential functions of the position or explain or demonstrate how the essential functions may be performed, with or without reasonable accommodations, using some other combination of skills and abilities.

• Hire, supervise, and evaluate the Registrar's Office staff.
• Support all aspects of the daily administration of academic records, including registration,
production of student grade reports and transcripts, transcript evaluations, graduation
applications, and degree audit processes.
• Develop and implement best practices that improve and maintain customer service and
communications with students, faculty, staff, and alumni.
• Develops and implements policies and procedures for the administration of registrar
functions and services, including registration, grading, transfer credit, transcripts, and
compliance with academic policies and FERPA.
• Initiate, develop, communicate, and interpret academic policies and procedures for campus
constituents.
• Works with and supports the Deans on student progress through the core curriculum and
graduation requirements.
• Develops and implements a department strategic plan that guides the operation of the
Registrar's Office and aligns with the strategic vision of the Institution.
• Assure compliance with federal academic regulations.
• Take leadership in developing the academic and academic planning calendar, scheduling
classes, and assigning classroom space.
• Assist with data collection/analysis for reporting, surveys, and enrollment statistics for
accreditation, IPEDS; responds to internal and external requests for data and information,
including requests from state and federal agencies.
• Maintains knowledge of best practices in student/academic information management and
Registrar functions through membership and participation in professional organizations,
conferences, and workshops.
• Represents the Registrar's Office on committees and represents Norfolk State University at
regional and national conferences and meetings.
• Oversees enrollment verification reporting to the National Student Clearinghouse (NSC).
• Share responsibility for database systems and processes, mainly for course management,
advising, and schedule development; assist with web portal maintenance and website
content.
• Collaborates with Information Technology, Instructional Design, and other campus offices in
designing, testing, and implementing student information, scheduling, and other relevant
systems.
• Supervise the coordination, evaluation, and certification of all graduation applications while
overseeing the complete graduation process to include all elements of the rehearsal and
ceremony.
• Develop and administer the departmental budget.
• Conduct research, analysis, and resolution of student disputes related to records and
registration.
• Other duties as assigned.

Minimum Qualifications

1. Bachelor's degree in student services, educational administration, or a related field.
2. A minimum of five to seven years of experience in higher education registrar services.
3. Demonstrable technical skills with student information systems/databases and experience
managing multiple tasks in a fast-paced environment.
4. Have a student-centered attitude and be a team player.
5. Excellent written and oral skills.
6. Possess vision and skills to model the effective use of technology for enrollment and course
management.
7. Organizational and project management skills.
8. Skill in leading, coordinating, and supervising the work of others.
9. Have demonstrated sensitivity to working with students, faculty, and staff from diverse
backgrounds.
10. Demonstrated ability to interact in a welcoming and engaging manner with all constituents.
11. Strong work ethic and sense of adaptability.
12. Candidate must demonstrate the ability to take direction and work independently and as part of a team.
13. A pro-active, reliable approach to assigned responsibilities, with responsiveness to prioritize
according to the department's needs.
14. Strong analytical skills to gather data, analyze information, and arrive at sound conclusions.
15. Sense of teamwork and commitment to treating others with respect, demonstrating a sense
of urgency, keeping team members informed, valuing others' input, and listening actively and
effectively.
16. Ability to handle a high-volume environment and balance responsibilities while maintaining a
respectful demeanor.
17. Flexible and adaptable; occasional evening or weekend hours required as necessary.
18. Keep up to date with best practices and local, state, and federal laws.

Additional Considerations

1. Master's degree.
2. Experience with student information systems, transfer credits, graduation processing, and degree audits.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia’s Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information

Name: Office of Human Resources

Phone: 757-823-8160

Email: NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.