Title: 00439-Infrastructure Computing Engineer

State Role Title: Info Technology Specialist III

Hiring Range: $90,000 - $110,000

Pay Band: 6

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: NSU.edu

Recruitment Type: General Public - G

Job Duties

The Office of Information Technology (OIT) manages the administrative and academic information technology resources for Norfolk State University. The Office of Information Technology (OIT) empowers University students, faculty, and staff by providing quality information technology leadership, resources, services, and support. The office invites applicants for the position of Infrastructure Computing Engineer.

Perform highly skilled technical work to assure proper installation, operation, and maintenance of server applications and services that impact the entire University community; integrate and automate those applications and services into the environment; assist in planning and implementation of local and hosted server infrastructure changes and support for other technology-based projects; develop and compile research and statistical reports; and, assist in maintaining the overall stability and reliability of the local and hosted server operating environment. Support business disaster recovery procedures for assigned areas of responsibility. Incumbent’s duties and responsibilities include:

• Participate in the planning and design of services and systems.
• Identify and implement technologies that allow for appropriate growth and expansion of systems environment and services that OIT provides to the University Community.
  
• Proactively monitor systems to ensure maximum performance and availability.
  
• Design and document processes to automate tasks.
  
• Coordinate with the technical points of contact to migrate services and data.
  
• Automate tasks using the University integration Platform as a Service (iPaaS).
  
• Test, verify and ensure logging of the automation process to ensure proper operation.
  
• Coordinate with the technical points of contact to ensure specialized software and applications are kept up to date and changes to university systems are prepared for.

EEO Statement
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Minimum Qualifications

• Extensive demonstrated knowledge of server and network systems installation, administration, performance monitoring, and troubleshooting, and the theories, concepts, principles, models, methods, and tools associated with each.
  
• Demonstrated knowledge of server and network security, network architecture, and new and emerging IT and client-server technologies.
  
• Demonstrated knowledge of application and system integration and automation concepts and implementations.
  
• Demonstrated ability to handle multiple competing tasks and work both independently and as a team member.
  
• Demonstrated ability to communicate complex technical matters, both verbally and in writing, to end users who have varied levels of understanding of subject matters.
  
• Experience detecting, identifying, removing, and implementing measures to mitigate the effect of malware, viruses, and electronic trespass.
  
• Experience providing technical assistance to developers and other IT personnel to facilitate utilization/maintenance of new and existing systems.
  
• High school diploma or GED or equivalent combination of training and education that provides the requisite knowledge, skills and abilities.
  
• Demonstrated knowledge of Microsoft Windows based server environments and services (i.e. Active Directory, DHCP, DNS).
• Demonstrated knowledge of Microsoft based cloud services. (i.e. EntraID (Azure Active Directory), Office 365 Mailboxes, Account Provisioning)

KSA’s and or Competencies required to successfully perform the work:
Technical: Extensive knowledge of server technology stacks (Microsoft, Linux/Unix). Extensive knowledge of scripting and other automation technologies. Knowledge of Virtualization concepts and implementations (i.e. VMWare technology stack), knowledge of networking concepts (i.e. IP, DHCP, DNS, and VLANs), understanding of enterprise server architectures (i.e. high availability, load balancing, redundancy, failover), extensive knowledge of Active Directory or Entra ID ( AzureAD ) concepts.

Personal/Personality: Must have experience interacting with other people in a customer-oriented service manner. Having good interpersonal and written and verbal communication skills is essential. Must be able to work in a collaborative, team environment. Must be a "self-starter" and be able to proactively identify problems (or potential problems) and propose solutions. Initiative and creativity are important qualities to make this position successful. Ability to create and maintain customer satisfaction and express conclusions in a clear, technically sound manner on matters associated with information technology. Participate in collaborative initiatives which foster the mutual exchange of knowledge and expertise.

Additional Considerations

• Microsoft Certified Engineer (MCSE), VMWare Virtual Certified Professional (VCP), or Microsoft Certified Professional (MCITP).
  
• Previous experience working in a Server environment.
  
• Previous experience with scripting.
  
• Experience in the coordination and delivery of computing services and technology in an academic environment preferred.
  
• Bachelor of Science degree from an accredited institution in Computer Science or discipline related to the knowledge skills and abilities; or equivalent combination of education and experience that meets the minimum qualifications, as outlined.
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information

Name: Norfolk State University

Phone: 7578238160

Email: Email material not accepted.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.