Title: TCSM Contract & Supplier Manager

State Role Title: Procurement Officer III

Hiring Range: Up to $125,000

Pay Band: 6

Agency: VA Information Tech Agency

Location: VA Information Technologies

Agency Website: www.vita.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as a Telecommunications Contract and Supplier Management (TCSM) Contract & Supplier Manager.

This is a key position necessary to support the effective management and governance of VITA's transformed telecommunications business.

VITA has executed a contract amendment with Calero, it's current cloud provider of VITA's Telmaster system, to not only upgrade the current telecom platform but also move to a managed services model for ordering, inventory, invoice reconciliation, rebilling, and disputes.

The Telecommunications Contract and Supplier Management (TCSM) Contract & Supplier Manager is responsible for the day-to-day management of the contract with Calero, ensuring that VITA and Calero comply with contract terms and conditions, as well as supplier performance.

This position is responsible for Service Level Agreement (SLA) measurement and reporting, driving improvement of service quality, root cause analysis, auditing and risk management. The Contract and Performance Manager is the primary source of detailed knowledge on the TEMS contract for VITA, especially SLA's. Ensures new services or modifications to existing terms and conditions are negotiated in a timely manner, effectively, and with appropriate levels of performance (SLAs) and costs agreed.

In addition, this position will work collaboratively with other contract managers, VITA service owners, and financial analysts to effectively manage the delivery of VITA's telecom services and managed services, including driving the efficient and effective review and approval of critical deliverables.

The Contract and Supplier Manager will provide support to the broader team managing all of the additional telecommunications contracts and suppliers, including assistance with RFPs, contract modifications, ensuring adherence to statutes, regulations, policies, processes, and procedures, review of reports, deliverables and SLAs, management of governance issues, improvement of service quality, root cause analysis, and risk management. This will also include SRS reporting, IFA reporting and cost/charge adherence.

The position will work collaboratively with all members and leadership within the Chief of Financial Operations organization, the Strategic Sourcing Specialists and Category Managers, VITA Service Owners, Financial Analysts, CAMS, Legal and Legislative Services, Business Readiness, Communications, technical teams and suppliers to effectively manage and oversee delivery of telecommunications and managed services, including driving improvements and resolution of performance and contract issues and concerns.

In the immediate term, this role is pivotal in the completion of the documentation of team processes and roles and responsibilities, and ensuring the team is positioned to manage the incoming deliverables, SLAs, and has the capability to manage rebates, credits, milestone payments and other financial interfaces related to the contractual obligations and remedies.

At VITA, we are driven by our mission to deliver sustainable and effective results through innovative, efficient, and secure services. Our vision is to be Virginia's most customer-focused technology partner, dedicated to empowering the Commonwealth by connecting, protecting, and innovating.

Be a part of our transformative journey. Apply now and contribute to shaping the future of technology in Virginia!

Minimum Qualifications

Experience with technology service contracts and contract management processes and practices, including procurement and modification.

Experience managing supplier relationships.

Experience managing supplier performance and supplier contractual compliance.

Ability to interpret procurement law and policies.

Excellent written and verbal communication skills.

Strong interpersonal skills.

Excellent leadership and teamwork skills.

Results oriented and self-motivated.

Proficient with Microsoft Excel and other MS Office and productivity tools, including VISIO.

Additional Considerations

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is eligible for one (1) day of telework.

Applicants must consent to a fingerprint background check.

State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to “Your Application” in your PageUp account to check the status of your application for this position. The decision to interview an applicant is based on the information provided in the application and/or resume.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.

VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Contact Information

Name: VITA Human Resources

Email: VITAhr@vita.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.