Title: DMV Customer Service Generalist - 01219 and 01737

State Role Title: Admin and Office Spec III

Hiring Range: $41,000 minimum

Pay Band: 3

Agency: Department of Motor Vehicles

Location: ROANOKE CSC

Agency Website: www.dmvNOW.com

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking multiple customer service professionals to join our Roanoke Customer Service Center team. If you have experience in customer service, cash and credit card handling, problem-solving, and are eager to learn and grow in your career, we encourage you to apply.

Key Responsibilities

• Provide information on DMV policies, procedures, and regulations.

• Process ID issuances and various applications.

• Administer vision, written, and in-car road tests.

• Manage vehicle registrations, titling, tax and fee collections, and other DMV services.

Why Join Us?

We offer comprehensive training to ensure your success. Employees enjoy a competitive salary, excellent health and retirement benefits, 12 paid holidays, and accrued annual, sick, and personal leave. Deferred compensation options are also available.

About DMV

Headquartered in Richmond, Virginia, the DMV serves over 6.2 million licensed drivers and ID holders and more than 8.4 million registered vehicles. In addition to individual customers, we work with businesses, including dealerships, rental agencies, and government organizations. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.

Minimum Qualifications

• Strong verbal and written communication skills for engaging with diverse customers and stakeholders, especially in high-pressure situations.

• Demonstrated customer service experience, including issue resolution.

• Attention to detail for transaction accuracy.

• Problem-solving skills in a fast-paced setting.

• Proficiency in Microsoft Office applications (Word, Excel).

• Ability to comprehend and apply complex DMV laws, policies, and procedures.

• Must hold and maintain a valid driver’s license with fewer than six demerit points.

• Must be at least 21 years old and eligible for instructor certification for road tests.

Additional Considerations

• Familiarity with DMV licensing, registration, and titling processes.

• Understanding of public sector operations and regulations.

• Experience handling customer inquiries and resolving escalated issues.

• Administrative experience in document processing, data entry, and record maintenance.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.