Title: Service Center Enterprise Application Developer

Employee Classification: Executive/Admin & Managerial

Institution: System Office

Department: Information Technology

Campus Location: Tennessee Board of Regents System Office

Job Summary

The position will be involved in technical areas ranging from maintenance of clock hour and related modifications, support of enterprise business logic, and delivery of new initiatives primarily supporting the Student and Financial Aid modules in Ellucian’s Banner ERP utilizing Multi-Entity Processing (MEP)/ STP (Shared Technology Platform).

This entails:
• working closely with functional users to identify needs and problems
• translating requirements into technical specifications
• developing innovative solutions utilizing Banner administrative and self-service applications, Banner Document Mgmt. (BDM), and third-party systems/applications to support and enhance business operations
• application of best-practice and established system analysis
• design and programming concepts, principles, and standards.
This position is responsible for maintaining modifications and business logic while providing technical support for other student information-related projects for TBR’s service center that supports our Technical Colleges of Applied Technology (TCAT).

This position offers the opportunity to work remotely with the occasional need to travel to the Central office for in-person meetings.

Job Duties

• 10% - Working with the Sr. Enterprise Application Developer analyze and evaluate business needs, policies and procedures, federal and state regulations and requirements, available resources and tools, vendor releases and roadmaps, etc. to plan, design, specify guidelines and implement new programs, changes and operating procedures. - (Essential)
• 10% - Working with the Sr. Enterprise Application Developer specify implementation project scope and objectives. Develop project plans, priorities and schedules to implement agreed upon objectives. - (Essential)
• 10% - Works with database and system administration when new enterprise architectures need to be deployed. - (Essential)
• 20% - Develop and maintain Banner customizations, system integrations and interfaces between Banner and third-party systems/applications. - (Essential)
• 5% - Identifies system inefficiencies and recommends effective solutions. Ensures system integrity and efficiency. - (Essential)
• 30% - Interacts with functional staff and the Shared Services community to troubleshoot issues and implement resolutions. - (Essential)
• 5% - Ensures that system documentation is current. - (Essential)
• 5% - Communicates and coordinates with other team members to ensure project goals are met. - (Marginal)
• 5% - Performs other duties as assigned. - (Marginal)

Minimum Qualifications

• A Bachelor's Degree in Information Technology, Information Systems, Computer Science, Management Information Systems, Computer Engineering or a related field.
• 2 years of experience as an Information Technology Manager may substitute for the required Bachelor's degree.
• 2 years of Technology experience

Preferred Qualifications

• Ellucian Banner Experience
• Ellucian Banner MEP (Multi-Entity Processing)/STP (Shared Technology Platform) Experience
• Experience in Higher Education
• Experience within the College System of Tennessee (TBR)
• Strong desire to develop and grow in knowledge and experience.

Knowledge, Skills, and Abilities

• Ability to use a variety of advanced techniques and tools to achieve desired application functionality and perform technical problem solving for functional team members.
• Technical depth and breadth in middleware administration, software development, and project management coupled with flexibility.
• Ability to analyze user information technology needs to design new or modify current applications systems.
• Ability to communicate technical material in a clear manner to non-technical individuals
• Ability to develop and maintain positive collaborative working environment
• Prioritization skills and capacity to manage multiple deadlines
• Ability to perform with limited direction, self-starter
• Demonstrated customer service skills in past work history, including excellent analytical and problem-solving skills, excellent interpersonal, oral and written communications skills, ability to read, write and interpret documents such as operation/maintenance manuals, equipment specifications and procedure manuals
• Ability to work after hours support, as may be necessary.